Relationship Manager

About Us

Grover Gaming, now proudly a part of Light & Wonder, Inc, is a leading force in the charitable gaming industry. Our mission is to deliver world-class gaming solutions to non-profit organizations throughout New Hampshire, including veteran and fraternal organizations. With a strong focus on innovation, exceptional service, and unmatched support, we're transforming how our non-profit partners generate the revenue they need for the causes that matter most, locally, regionally and nationally.

Position Overview

We are seeking a highly motivated, and customer-focusedRelationship Managerto join our growing team. This individual will be the primary point of contact for our charitable gaming partners, guaranteeing their long-term satisfaction and success, to ensure retention. In this role, you'll build, encourage and maintain strong relationships, provide top-tier service, and act as a trusted advisor in a fast-paced and competitive environment. Grover Gaming's partnerships with our non-profit organizations are not transactional, they are relationship based, and our success is based on that relationship. The position requires daily travel throughout the state of New Hampshire. The position provides a base salary plus monthly bonus potential, company vehicle, gas card, credit card, and phone

Key Responsibilities

* Client Relationship Management:Serve as the main point of contact for assigned customers, fostering long-term relationships through regular communication, onsite visits, and responsive service.

* Customer Retention:Proactively identify and address customer concerns, ensuring satisfaction and loyalty are preserved.

* Product Expertise:Maintain a thorough understanding of our games, systems, and promotions to help customers maximize their revenue and player engagement.

* Problem Solving:Act quickly and effectively to resolve customer issues or concerns, coordinating with internal departments as needed.

* Training & Support:Provide guidance, training and continuous education to partners on products, system updates, and best operational practices.

* Partner Resource: Develop an understanding of the rules and regulations of the state of New Hampshire's charitable gaming industry, and those specific to our products, in order to be a resource for our partner organizations.

* Flexibility:Work a non-traditional schedule when necessary, including nights and some weekends, to host and support partner events or urgent service needs.

* Competitive Awareness:Stay informed about industry trends, competitor activity, and partner challenges to help maintain our position as the industry leader.

Requirements

* 3+ years in account management, customer success, or relationship-focused roles (gaming/technology or hospitality industry a plus)

* Exceptional interpersonal, communication and conflict-resolution skills

* Strong organizational and time-management abilities

* Adaptability and flexibility to meet the demands of a dynamic industry

* Passion for helping customers succeed

* Willingness to travel throughout the state of NH and work outside standard business hours when needed

Preferred Requirements

* Bachelor's Degree

Why Grover Gaming / Light & Wonder?

* Join a passionate team in one of the most exciting and rapidly growing sectors of the gaming industry

* Be part of a mission-driven organization that supports charitable organizations and their causes

* Competitive salary and benefits

* Opportunities for advancement and growth

* A culture built on innovation, integrity, and service

#LI-TD1 #LI-Onsite

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.