Client Services Representative - (SAER)

SAER Client Services Representative needed to provide customer service to current clients, potential clients, and rDVMs, checking in clients, creating medical records, reviewing consent forms, and processing deposits and payments, processing referrals, managing multiple incoming phone lines while multitasking, and communicating effectively with clinical team members.

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being.

What we offer:

Attain Work-life balance with our Childcare discounts, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

- Knowledge of Google Suite, email, and scanners.
- Excellent verbal and written communication skills.
- Strong organizational, multitasking, and customer service skills.
- Ability to interact professionally with clients, faculty, and staff in demanding situations.
- Ability to interpret VHC guidelines and client needs to determine emergencies.
- Ability to manage multiple phone lines while assisting in-person clients.
- Emotional intelligence, ability to empathize and mentally process difficult cases.
- Ability to lift up to 30 pounds, with or without reasonable accommodations.
- Previous client service experience in a veterinary emergency, ICU, or medical setting is preferred.

- Knowledge of Google Suite, email, and scanners.
- Excellent verbal and written communication skills.
- Strong organizational, multitasking, and customer service skills.
- Ability to interact professionally with clients, faculty, and staff in demanding situations.
- Ability to interpret VHC guidelines and client needs to determine emergencies.
- Ability to manage multiple phone lines while assisting in-person clients.
- Emotional intelligence, ability to empathize and mentally process difficult cases.
- Ability to lift up to 30 pounds, with or without reasonable accommodations.
- Previous client service experience in a veterinary emergency, ICU, or medical setting is preferred.

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NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.