Product Manager, Core Banking Operations

Product Manager, Core Banking Operations - Miami, FL , New York, NY or Austin, TX

Do you have experience delivering digital products that delight consumers and add business value? Do you have a track record of driving product success by applying strong analytical and functional expertise to help build new products that solve customer needs and have a robust level of alternative financial service offerings? Then it's time to join the Western Union's team as Manager, Core Banking.

Western Union powers your pursuit

We are seeking a highly motivated and experienced Product Operations Manager to oversee the operations of our core banking platforms. The ideal candidate will have a strong background in banking technology, product management, and operations. This role requires a strategic thinker with excellent problem-solving skills and the ability to work collaboratively with cross-functional teams.

Role Responsibilities

• Oversee the daily operations of core banking platforms to ensure optimal performance and reliability.
• Collaborate with product management, engineering, and operations teams to develop and implement product strategies and roadmaps.
• Monitor and analyze platform performance metrics, identifying areas for improvement and implementing solutions.
• Manage and prioritize product backlog, ensuring alignment with business goals and customer needs.
• Lead cross-functional teams in the execution of product initiatives, ensuring timely delivery and high-quality outcomes.
• Develop and maintain strong relationships with internal stakeholders and external partners.
• Stay up to date with industry trends and best practices, incorporating relevant insights into product operations.
• Lead cross-functional meetings and provide regular stakeholder communications around project status, escalation issues, and timeline.
• Work with internal and external systems including Mambu, Marqeta, Oracle, and well as internal proprietary systems including payments and risk.
• Ensure core banking systems work effectively, and identify opportunities for long-term improvement.

Role Requirements

• Banking or financial technology experience in one or more of the following areas: digital banking, core banking, account opening, money transfers, card processing, payments, or accounting systems.
• Proven experience in product management, operations, or a related role within the banking or financial services industry.
• Analytical, critical thinking, problem-solving skills.
• Excellent cross-functional leadership skills and the ability to work effectively across teams.
• Excellent verbal and written communications skills.
• Accounting and settlement experience a plus.
• Working within a payment focus product team or banking wallet mobile application an advantage.
• Bachelor's degree with 4+ years of work experience.

We make financial services accessible to humans everywhere.Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company -transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people athttps://careers.westernunion.com/

Salary

The base salary range is $96,000-$159,000 per year, total on target compensation includes a base salary plus short-term incentives that align with individual and company performance.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/).

Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States - Specific Benefits Include

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  Flexible Time off

  
  
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  Medical, Dental and Life Insurance

  
  
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  Tuition Assistance Program

  
  
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  Student Loan Repayment (below manager level only)

  
  
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  Parental Leave

  
  
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  $0 Money Transfer Fee Discount Code - Quarterly

  
  
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  Recognition Program "Game Changers"

  
  
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  Employee Discount Program

  
  
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  Global Adoption Assistance

  
  
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  Global Scholarship Awards Program

  
  
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  4% Western Union Contribution to 401K

  
  

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on thisinitialapplication that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials yousubmitduring the application process. You will not be penalized for redacting or removing this information.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

08-29-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.