SENIOR OPERATIONS ANALYST

BID/JOB ANNOUNCEMENT

SENIOR OPERATIONS ANALYST

DEPARTMENT OF WATER MANAGEMENT

Bureau of Administration and Finance

Number of Positions: 1

(Additional vacancies possible pending budget approval)

Starting Annual Salary: $79,260.00/year

This position is open to the public and all current City employees covered under the City's collective bargaining agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) - BARGAINING UNIT 1, 3, 4 & 5. Only employees in City job titles in this bargaining unit are eligible to bid.

BID INSTRUCTIONS: Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND

1. Check the box on your profile titled "Currently employed by the City of Chicago"

2. Enter your employee ID (located on your pay stub labeled 'payee/employee number')

3. Select your correct bargaining unit

FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION

Applications for this position will be accepted from 7/24/25 until 11:59pm CDT on 8/7/25

The City of Chicago's Department of Water Management is seeking a Senior Operations Analyst to perform at the fully functional level designing and conducting studies to improve operations, and performing related duties as required.

ESSENTIAL DUTIES

* Meets with managers to identify specific problems and define the objectives and scope of the study

* Evaluates business and operational systems and drafts detailed flow charts and models to assess current work methods and processes

* Interviews staff and reviews procedural manuals to identify, evaluate, and define opportunities for improved efficiency, cost-savings, and process improvements

* Prepares work plans and processes for achieving study objectives

* Designs detailed survey questionnaires, data collection forms, and/or web-based data collection systems and evaluates collected survey data

* Conducts research to obtain information on specific areas under review

* Develops and maintains databases in order to collect and report on information gathered * Constructs mathematical models and/or uses computer applications to evaluate data

* Drafts reports and manuals documenting study results and recommending changes to improve operations

* Reviews and/or drafts new or revised processes, procedures, and work standards

* Serves as a liaison to department divisions and external customers on the implementation of new business processes and procedures

* Develops performance measurements for new or modified programs and procedures

* Monitors changes to ensure their effectiveness and recommend modifications as necessary

* Works with managers and consultants in program implementation

* Participates in defining specifications for consultants responsible for designing computer programs that will replace manual operations

* Uses a variety of software programs to develop charts and presentation materials

Additional duties may be required for this position.

Location: 1000 East Ohio Street, Chicago, IL 60611

Days: Monday-Friday

Hours: 8:30 AM to 4:30 PM

THIS POSITION IS IN THE CAREER SERVICE

Graduation from an accredited college or university with a Bachelor's degree plus two years of work experience in operations analysis, project management, strategic planning, program auditing or business management consulting or an equivalent combination of education, training and experience provided the minimum degree requirement is met

SELECTION REQUIREMENTS

This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be selected.

For Information on our employees benefits please visit our benefits website at:

https://www.chicago.gov/city/en/depts/fin/benefits-office.html

For Information on our salary and title structure visit our classifications website at:

https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/2025_Classification_and_Pay_Plan.pdf

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago is an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.

City of Chicago

Brandon Johnson, Mayor