Mailroom Sorter

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for a Mailroom Sorter to join our growing team.

Job Summary:

As a Mailroom Sorter, you play a pivotal role in the prompt and accurate retrieval and delivery of mail. This position holds the added responsibility of claims resolution, contributing to the seamless resolution of outstanding issues and maintaining a high standard of accuracy in payment processing. This role will showcase leadership qualities, collaboration skills, and a commitment to achieving results while actively supporting company policies and building team morale.

*This is an onsite position in Cheyenne, WY.

Responsibilities:

• Retrieve and deliver mail to USPS, Agency location, and vendors accurately, ensuring compliance with contract requirements
• Follow precise instructions, double-check work each shift, handle claims resolution, and conduct bill-specific research for issue resolution
• Provide guidance according with the applicable Department of Health guidelines and conduct accurate research on all claim dispute types
• Process adjustments promptly, acting as a liaison between members, providers, agency, and internal claims department, and determining/recalculating payment amounts as required
• Manage all aspects of mail processing, including sorting, distribution, and errands for mail pickup
• Oversee company vehicle maintenance, gas filling, cleanliness, and license plate acquisition
• Process incoming and outgoing mail accurately, adhering to contract requirements and guidelines
• Track document lifecycles and maintain supplies inventory for the mailroom
• Independently handle claims resolution, including recoupments, and enforce operational procedures
• Review, analyze, and follow up on claims and reimbursement with a commitment to accuracy
• Interpret and apply policies to support provider inquiries, ensuring compliance with state regulations
• Perform manual pricing and audit checks, and process suspended claims and submitted documentation
• Implement workflow processes for work queues and approve/deny transportation authorization requests
• Conduct manual reviews, release claims for providers, and facilitate the entry of claims into the system
• Scan and organize paper claims and attachments using scanning equipment
• Navigate multiple computer, claims and eligibility platforms simultaneously
• Perform other duties as assigned
• Assisting claims department with other duties including claims resolution
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules

Required qualifications:

• High school diploma or GED equivalent
• Maintain a clean driving record

Preferred qualifications:

• Experience conducting research to resolve issues within the healthcare field
• Lift 50 pounds walking and standing
• Demonstrate unwavering commitment to customer service and operational excellence
• Exhibit a professional demeanor and exceptional interpersonal skills
• Possess strong computer skills in MS Word and Excel
• Demonstrate excellent oral and written communication skills
• Excel in organization, time management, and effective priority establishment
• Read, write, and follow directions accurately
• Work independently without direct supervision, showing self-directed capabilities
• Collaborate effectively with team members
• Exhibit dependability in production tasks
• Demonstrate leadership through consistent on-site attendance, fostering a positive atmosphere and emphasizing the importance of teamwork
• Possess knowledge of claims review and analysis, including Medicare and Medicaid processes

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at https://careers.acentra.com/jobs

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Compensation

The pay for this position is listed below.

"Based on our compensation philosophy, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level."

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