Learning Commons Testing Assistant-2

Weekly Work Hours

Compensation Range

Hourly Rate

FLSA

Position Type

Position Summary

Assists the Deans, faculty, students and other professional staff in the organization and operation of the Testing Center.

Required Knowledge, Skills & Abilities

• Ability to provide first-level Learning Commons service support for students, bridging their classroom learning by assisting with the location of learning materials, resources, and equipment.
• Able to respond to requests for general information with a commitment to customer satisfaction, quality, and accuracy.
• Able to effectively provide appropriate referrals to other service areas.
• Performs related service functions that support department operations.
• Understands the role this position plays within the College's mission and deliver high quality service in the support of student success.
• Demonstrated ability to collaborate and work effectively with both internal and external employee groups.
• Able to prepare periodic reports, as necessary or requested.
• Strong commitment to providing world-class customer service.
• Proficient interpersonal, oral, and written communication skills.
• Strong attention to detail and accuracy in a fast-paced, constantly changing work environment.
• Demonstrated ability to handle multiple tasks/responsibilities and the ability to prioritize work.
• Able to respond appropriately to the needs of a community college populations.

Physical Requirements

Normal physical job functions performed within a standard office environment. Requires in-person interaction and coordination of work with other employees, students, external clients, partners or customers and/or immediate access to equipment, documents, or other information located only in a College workspace. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Qualifications

Required:

• High school diploma or GED Experience working with the public.
• Strong customer service skills.
• Skills in keyboarding, basic grammar, and basic math.
• Excellent interpersonal communication skills.
• Ability to work with or without direct supervision in a busy student and faculty service environment.

Preferred:

• Associate degree. Official transcripts required.
• Strong attention to detail.
• Experience with skills assessment testing.
• Proficiency with Microsoft Office Suite.
• Previous work experience in a community college/higher education environment.
• Experience working within a "learning commons" environment that enables student success by closely partnering with faculty and across student learning services such as library, tutoring, testing, computing, and media.
• Bilingual preferred.

*** Will be subject to criminal background check. Some positions may be subject to a fingerprint check.

Key Responsibilities

• Administers, scores, and reports the results of English, Math, and other Academic tests.
• Ensures the efficient and accurate operation of the testing process.
• Proctors' make-up, distance learning, and online exams.
• Provides assistance to faculty regarding make-up and distance exams.
• Maintains accurate and complete records of testing and other departmental services.
• Provides routine information and directs callers/visitors to appropriate personnel and/or departments.
• Provides results to students and faculty if required.
• May refer students to Support Specialist or Advisors.
• Assists with clerical functions as assigned.
• Completes required Dallas College Professional Development training hours per academic year.
• Utilizes excellent interpersonal, oral, and written communication skills to interact effectively with individuals within the Dallas College community network.
• Performs other related duties as assigned

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees' religious practices and beliefs, as well as any mental health or physical disability needs.