Director of University Market, Printing, and General Services

DIRECTOR - U MARKET, PRINTING, AND GENERAL SERVICES

Position Description
The Director of U Market, Printing, and General Services is responsible for providing leadership and overall management of the departments of U Market Services, Printing Services, and Addressing and Mailing Services. These units successfully deliver procurement, materials management, logistics, print production, graphic design, print sales, copy services, and addressing and mailing services functions on the Twin Cities campus and, in some capacities, to all five system campuses. The Director is charged with providing leadership for business operations and day-to-day
management, oversight, and direction of the department with an annual operating budget of $20 million and a team of approximately 70 FTE. The Director reports to the Associate Vice President for Auxiliary Services and serves as a member of the Auxiliary Services leadership team.

PRIMARY RESPONSIBILITIES:
* Leads the overall strategic and operational activities for U Market, Printing, and General
Services, including management, oversight, and direction of these operations.
* Drives innovation and transformational change to support achievement of service
excellence, strategic outcomes, sales growth, and revenue optimization.
* Creates a culture of accountability and ownership, by establishing the vision, strategy and
departmental goals.
* Builds and fosters a positive work environment, incorporating the university's commitment
to equal opportunity and recruitment, retention, and promotion of a diverse workforce,
empowering employees to use their full range of talents and abilities.
* Champions the University's sustainability goals and initiatives, including procurement- and
logistics-related issues central to all five campus climate action plans.
* Provides leadership for the University's procurement efforts, including negotiation of major
contracts. Serves as the subject matter expert for procurement, distribution, inventory,
print, and mail related procedures and processes.
* Builds a strong working partnership with key university leaders, stakeholders, external
partners, and vendors; represents the university on university-wide committees, initiatives,
and in the community.
* Cultivates and nurtures an environment that values and promotes customer service and
emphasizes a customer-centric approach in all day-to-day operations.
* Enhances employee engagement by driving and supporting the development of action plans to address issues. Promotes and sustains an employee-focused work environment.
* Provides leadership in improving processes that enhance collaboration and service delivery
to meet current and future needs of the campus community, identifies and secures new
business opportunities, partners, and customers.
* Ensures the overall performance (financial, service, productivity) of these units, including
development and oversight of annual budgets, revenues, and expenditures.
* Provides short- and long-term strategic planning related to the development and delivery of
initiatives, products, and solutions that support the University's three-part mission.
* Develops and implements programs, policies, and initiatives which contribute to an
exceptional campus experience.

WORK ENVIRONMENT:
The position requires a significant physical campus presence. The Director works both in an office setting and in the field. Such field work may occur during various hours of the day, including evenings and weekends.

MINIMUM QUALIFICATIONS:
* A bachelor's degree from an accredited institution plus at least twelve years of experience; a masters or doctoral degree from an accredited institution is preferred.
* At least eight eight years of relevant experience in a large, public university or similarly
complex and diverse public or private enterprise.
* Able to effectively navigate a large and complex public institution with the ability to form
positive working relationships across the institution.
* Previous experience and a successful track record in senior management and leadership
positions.

KNOWLEDGE, SKILLS, AND ABILITIES:
* Strong interpersonal skills with a demonstrated record of establishing effective working
relationships with diverse populations and functions, both internal and external to the
organization.
* Demonstrated record of taking on new opportunities and tough challenges with a sense of
urgency, high energy, passion, and the ability to effectively drive change.
* Ability to build and lead a high-performing management team.
* Demonstrated ability to work with multiple stakeholders to create a culture of service and
continuous improvement.
* Possesses both the wisdom and the political savvy to determine which initiatives are
important enough to champion and which ones to relinquish.
* Ability to make sense of and communicate complex, high quantity, and sometimes
contradictory information to effectively solve problems.
* Ability to communicate effectively and articulately in both oral and written communication,
while taking into account multiple perspectives and competing interests.
* Strong sense of curiosity and an appetite to remain current and explore new developments
and practices in business-related matters.
* Ability to facilitate compromise to accomplish goals.
* Ability to develop professional skills of staff to meet both their career goals and the
organization's goals.
* Ability to work cooperatively with faculty, academic administrators, and staff to develop
new programs consistent with the needs of the institution.
* Strong problem solving, analytical, and organizational skills, with the ability to prioritize
and be flexible in a rapidly changing environment.
CHARACTERISTICS:
Leads strategically; lives the organization's values of empowerment, stewardship, integrity,
sustainability, inclusion, teamwork, and innovation; delivers results; models professionalism; works collaboratively; inspires commitment; embraces change; models a respectful leadership style

QUALITIES:
Committed, enthusiastic, intellectually curious, honest, inclusive, candid, objective.

Pay Range: $120,000-150,000; depending on education/qualifications/experience

Time Appointment Category: 75%-100% Appointment (If job description above does not specify appointment or expected weekly hours, assume a 100% appointment.)

Position Type: Faculty and P&A Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

COVER LETTER IS REQUIRED FOR APPLICATION.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).