Vendor Manager - 3PL Supply Chain Operations

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Responsibilities:

• Govern all 3PL operations including inventory movement, staging, fulfillment, returns, and material disposition; track SLA performance and escalate deviations.
• Drive Corrective and Preventive Action (CAPA) planning for recurring issues such as inventory discrepancies, shipping errors, damages, and compliance failures.
• Identify systemic risks, lead root cause analysis, and implement long-term fixes across 3PL workflows, not just react to daily issues.
• Enforce contractual obligations, SOPs, and control standards across NDC and MSLs to maintain audit readiness and operational integrity.
• Conduct structured 3PL governance reviews, align internal stakeholders, and push continuous improvement initiatives to reduce cost, error rates, and cycle times.
• Develop reporting and dashboards (PowerBI, Oracle/SAP) to provide visibility into operational health, risk areas, and compliance performance.

Education and Work Experience:

• Bachelor's Degree Business Administration, Supply Chain Management, related field or equivalent experience. (Required)
• Master's/Advanced Degree Business Administration, Supply Chain Management, or related field (Preferred)
• 2-4 years Implementing strategic planning and best practices in procurement and risk management Required
• 4-7 years Managing and optimizing relationships with vendors in a corporate setting Required
• 4-7 years Analyzing vendor costs and managing budgets to achieve cost savings and efficiency improvements Required

Knowledge, Skills and Abilities:

• 3PL Operations Oversight (End-to-End) - Experience managing performance and compliance across all logistics workflows including inbound, outbound, returns, and warehouse operations.
• SLA Enforcement & Preventive Governance - Strong discipline in holding vendors accountable to contractual KPIs and proactively addressing gaps before they escalate.
• CAPA and Root Cause Leadership - Skilled in conducting structured root cause investigations and driving sustainable corrective and preventive actions.
• Compliance & SOX Control Alignment - Working knowledge of internal control standards, documentation accuracy, and audit preparation in logistics environments.
• Reporting & Executive Communication - Ability to build and present performance scorecards, trend analysis, and escalation frameworks across leadership levels.
• Strategic Planning - Ability to develop and implement strategic plans that align with organizational goals and optimize vendor relationships. (Preferred)
• Negotiation - Strong negotiation skills to secure favorable terms and manage costs effectively in vendor contracts. (Required)
• Analytics - Proficiency in analyzing vendor performance metrics and cost data to identify improvement opportunities. (Required)
• Microsoft Excel - Advanced skills in Microsoft Excel for data analysis, reporting, and financial modeling related to vendor management. (Preferred)
• Communication- Excellent communication skills for effective collaboration with internal stakeholders and vendors. (Required)
• Leadership- Leadership skills to guide and influence internal teams and manage relationships with strategic vendors. (Preferred)
• Experience using Warehouse Management System (WMS) (Preferred)

Licenses and Certifications:

• Certified Supply Chain Professional (CSCP) Certification from APICS that demonstrates knowledge in supply chain management and operations, which is crucial for overseeing vendor relationships and optimizing procurement processes. (Preferred)
• Supply Chain Management (CPIM) Certified in Production and Inventory Management (CPIM): This certification from APICS shows expertise in production and inventory management, aiding in the effective management of vendor-supplied goods and services. (Preferred)
• Project Management Professional (PMP) Certification from the Project Management Institute that indicates proficiency in project management, which is beneficial for managing contracts and projects involving multiple vendors. (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes 5-10% (1x a year)

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Arlington, TX Compensation Range: $90,400 - $122,300

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.