Operations Coordinator

Summary/Purpose of the Position:

The Operations Coordinator will act as a liaison between the warehouse and internal customers.

Essential Duties, Functions and/or Responsibilities:

• Review and respond to emails through DC01 request mailbox and initiate appropriate action to fulfill requests and inquiries within the scope of the DC operation
• Investigate, communicate, and resolve issues related to customer and branch shipping orders:
  
  
  
  • Ship to address
  • Ship via
  • Orders on hold/no packing list
  
  
  
  
• Resolve 'No Pak' conditions for packing
• Acquire certs, SDS and other documents for shipping purposes:
  
  
  
  • Upload documents to SXe if necessary
  
  
  
  
• Update lot expiration dates in SXe and reprint packing lists when necessary
• Update lot information in TWL and SXe when necessary:
  
  
  
  • Lot number
  • Expiration date
  • Quantity
  
  
  
  
• Review Stage 2 - Packed/Shipped report:
  
  
  
  • Ensure all orders are accounted for
  • Investigate why orders haven't shipped
  • Initiate process to ship orders
  
  
  
  
• Initiate inventory checks generated from reported shipping errors
• Document and communicate picking/packing/shipping errors
• Initiate Baker Hughes ASN process:
  
  
  
  • Print ASNs
  • Print Baker Hughes label
  • Match up ASN, label and order
  • Deliver to packing for shipping
  
  
  
  
• Review BOLs and Redline tickets to ensure all orders have shipped:
  
  
  
  • Ship orders in TWL
  • Ship orders in SXe
  • Insert 'Notes' when necessary
  
  
  
  
• Acquire PODs and track shipped orders when requested
• Drop and un-drop orders as needed
• Unpick and unpack orders/lines when necessary
• Investigate and resolve mis-directed freight for other locations
• Create ship requests when needed
• File shipping claims of $150 or more when necessary
• Indirectly responsible for product quality
• Other duties as assigned

Education and/or Work Experience Requirements:

• Associate/Bachelor's Degree in Industrial Distribution, Business Management and Supply Chain Management or related field preferred
• Experience in distribution a plus
• Good interpersonal and collaboration skills
• Attention to detail and excellent follow-through skills
• Proper telephone and email etiquette skills
• Sense of urgency; ability to manage multiple projects concurrently
• Strong organizational skills
• Problem and dispute resolution skills
• Customer focused - fast, friendly service mentality
• Comfortable with technology and open to learning more
• Decision making skills
• Product and supply chain solutions knowledge
• Proficient in MS Office: Outlook, Word, Excel, ERP systems, CRM systems
• Negotiating Skills training a plus

Physical Requirements:

• Ability to safely and successfully perform essential job functions in accordance with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular and timely attendance in accordance with the ADA, FMLA, and other federal, state, and local regulations.
• Ability to lift up to 50 lbs., when necessary.

This position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas.

TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.