Communications Coordinator

Job code: 8342CG
Employment Group: Civil Service
Formal title: Marketing and Communications Professional 2 - Communications Generalist
Working title: Communications Coordinator
FTE: .75 FTE

Description:
The Community-University Health Care Center (CUHCC) is a federally qualified health center that is associated with the University of Minnesota. The clinic serves people of all ages from across the Twin Cities metro through a comprehensive range of services. CUHCC provides culturally responsive, whole-person care; serves as a site for experiential learning and mentoring for emergent health care professionals; and collaborates in innovative research/scholarship and advocacy to advance community health.

CUHCC is seeking an experienced communications professional to join our team. This individual will lead and support a range of program communication, digital strategy, and marketing and fundraising activities while also providing project management support on non-communication projects.

The ideal candidate brings expertise in marketing and communications best practices-including content creation, website and social media management, and email marketing-alongside strong skills in project planning, coordination, and execution. They are detail-oriented, deadline-driven, collaborative, and skilled at balancing multiple priorities. A strong background in community engagement and a commitment to serving diverse and multilingual communities is preferred. This position is ideal for someone who enjoys both creative and operational problem-solving.

This benefits-eligible position reports to the CUHCC Director of Advancement and will work collaboratively with the communications team in the UMN Office of Academic and Clinical Affairs (OACA).

The successful candidate will have a hybrid work schedule, reporting to the clinic as needed.

Type of position: Hybrid position; approximately 60-80% of the time will be in-person, and approximately 20-40% of the time being remote.

Planning and Administration (15%)

• Manage a strategic communications and marketing plan that supports CUHCC's strategic goals and objectives
• Supervises the Patient Engagement Specialist staff
• Manage grant-specific communications and marketing budgets
• Track and report reach, engagement and outcomes for all communications channels, using analytics to optimize performance
  

Digital Strategy (15%)

• Manage content on the CUHCC website, including creating and updating pages and layouts, and managing assets in the media library
• Manage CUHCC's social media presence (Facebook, Twitter, Instagram, LinkedIn, YouTube) and to create engaging content, scheduling posts, monitoring interactions, responding to comments, and analyzing social media performance metrics
• Manage content and production of e-newsletter(s); maintain newsletter contact list(s)
  

Marketing (35%)

• Write web copy, marketing emails, social media posts, and other various marketing-related content, ensuring brand consistency and messaging alignment
• Lead the production and coordination of promotional materials for patient, community and stakeholder audiences, such as invitations, fliers and announcements
• Design and coordinate print and digital advertising
• Create short videos using basic video editing tools (e.g. Canva, Animoto). Coordinate video production, as needed, with the OACA videographer
• Support CUHCC's departments through the production of signs, patient education materials, promotional flyers, etc
• Assist with planning and implementing special events on behalf of the clinic
  

Other Communications (10%)

• Coordinate press releases and media interviews with OACA communications
• Support fundraising activities through strategic communications
• Prepare award nominations for CUHCC and staff
  

Project Management (20%)

• Manage programs that enhance the clinic's ability to proactively respond to patient needs, such as patient advisory conversations and student workers serving as patient engagement specialists
• Plan, coordinate, and implement small-scale and time-limited projects assigned by CUHCC leadership
• Monitor the success of programs and report findings to clinic leadership
  

Other Job Duties as Assigned (5%)

• Assist with community and on-site events planning and implementation
• Assist with other clinic-wide initiatives as assigned
  

All required qualifications must be included in the application materials

Required Qualifications:

• Bachelor's degree in any subject and two years of experience, or a combination of education and work experience to equal at least six years.
• Experiencing developing and implementing communications plans and tailoring content for specific audiences
• Experience developing, producing, and distributing marketing materials (print and digital)
• Experience with website and social media content management
• Strong project coordination, analytical aptitude, and problem-solving skills
• Able to initiate and manage tasks with minimal direction; excellent time management skills with a proven ability to meet deadlines
• Ability to work in a quickly changing, resource-limited environment and ability to work under pressure to meet deadlines
• Demonstrated interest or experience working with diverse and multilingual communities
  

*A cover letter is required for this position. Applications missing a cover letter will not be considered.

Preferred Qualifications:

• Experience working or volunteering in public health, healthcare, clinical, or nonprofit settings
• Experience leading focus groups, surveys, or other engagement activities
• Proficiency in Microsoft Office and Google Suite products
• Familiarity and experience with Google Ads and Google Analytics
• Familiarity with disability compliance for government websites
• Familiarity with SmartSheet
• Experience with program development, management, and evaluation
• Bilingual in Spanish or Somali

CUHCC serves nearly 11,000 patients a year through over 55,000 visits annually. The patient population comes from over 12 different racial and ethnic groups that span five continents. CUHCC's mission is to seek health equity in our community by advancing the well-being of diverse people. Candidates must be able to adapt behaviors to others' styles; interact with people who have different values, cultures, or backgrounds; be of service to difficult people; optimize the benefits of having a diverse workforce.

Teamwork is an essential skill to promote synergy within the organization. Candidates must be able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.

Candidates must have excellent communication skills and be able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.

Staff is expected to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.

Pay Range: $27.89/hour - $36/hour or $43,508 - $56,160/annually; depending on education/qualifications/experience

Time Appointment Category: 75% Appointment

Position Type: Civil-Service

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• The University offers a comprehensive benefits package that includes:
• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).