Service Center Lead

McGough is a respected partner that brings six generations of experience to high profile, unique and complex construction projects. We take great pride in our people and their extraordinary expertise in planning, development, construction and facility management. McGough employee tenure reflects the commitment and pride we share in our work. Ask anyone who knows us - the caliber of our people sets us apart.

SERVICE CENTER LEAD

Service Center Lead manages and coordinates tool and equipment procurement for active construction projects. This role requires a customer-service mindset, strong communication skills, and a solid understanding of construction tools, equipment, and materials. The ideal candidate is organized, responsive, and able to balance office-based and field-facing support.

The role includes moderate travel to regional offices and job sites to establish in-person relationships with project teams and operations staff, followed by remote support from those locations or a home office.

Qualifications:

Required:

• High School Diploma
• 1-2 years of customer service experience
• 2-4 years of warehouse, procurement, warehouse operations, tool management in a construction setting
• Knowledge of construction tools, equipment types, and industry-standard materials.
• 1-2 years of proficient use of an inventory/order tracking system
• Comfortable with travel to field/regional offices and hybrid/remote work models.
• Ability to obtain a Class A CDL within 3-6 months of hire

Preferred:

• Working knowledge of Wynne or similar systems
• Adaptable in both office and field settings.
• Class A CDL
• Mechanical Aptitude

Skills:

• Able to bridge the gap between field needs and operational support with excellent customer service skills.
• Relationship-driven, with a positive attitude and professional presence.
• Self-motivated, highly organized, capable of managing multiple demands with strong problem-solving skills and the ability to deal with issues involving variables in standard situations.
• Strong interpersonal and communication skills with a service-oriented approach.
• Proficiency in Microsoft applications
• Attention to detail with the ability to organize and prioritize responsibilities.
• Good verbal and written communication
• Ability to function as an integral team member, working under time constraints and meeting deadlines in a changing environment
• Ability to take initiative and work independently with minimal supervision
• View every interaction as an opportunity to add value and enhance relationships

Office and Travel:

• Moderate--travel to regional offices and job sites to establish in-person relationships with project teams and operations staff

Responsibilities and Tasks:

Order Management

• Coordinate, process, and track orders for construction tools, consumables, and equipment.
• Ensure all orders align with project timelines and budgetary guidelines.
• Maintain accurate documentation of all transactions and deliveries going in and out of the warehouse.
• Reorder inventory as needed based on levels predetermined by forecast.

Customer Service & Communication

• Serve as the primary point of contact for tooling inquiries from field teams.
• Communicate clearly with project managers, superintendents, and vendors.
• Follow up with field teams after deliveries to gather feedback and ensure satisfaction.
• Use feedback as a loop for continuous improvement in procurement and service processes.

Vendor & Inventory Coordination

• Source tools and materials from approved vendors and distributors.
• Monitor inventory levels and coordinate with warehouse teams or jobsite contacts.
• Ensure tools are appropriately assigned, tracked, and accounted for.
• Coordinates service and repair work with appropriate vendor on a need be basis.

Field Support & Delivery to Jobsites

• Travel periodically to regional offices and jobsites to build relationships with local teams.
• Support on-site tool logistics and ensure alignment with field expectations.

Ability to drive truck and trailer 1 to 2 days per week.

• Loads, unloads and secures material in a safe, professional manner.
• Document travel time to jobsites and bill accordingly.
• Coordinates deliveries with onsite point of contact.

Organization & Reporting

• Maintain tool tracking systems and procurement logs.
• Perform general inspection and maintenance of equipment returned to warehouse.
• Provide regular status reports to leadership and support process improvement.

Other Duties as assigned

• Participate as an active member of the Dallas and Six Side Supply Teams. Contribute to shared goals and collaborate with colleagues on achievement of priorities.
• Collaborate with internal teams, contractors and other stakeholders to align efforts. Build and maintain strong relationships with internal and external stakeholders.
• Other duties as assigned.

Physical Requirements:

The physical requirements listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position involves standing for a period of time and sitting to complete desk work. Employee needs to be able to lift up to 50 pounds as frequently as needed to move objects; dexterity to write and manipulate computer keyboard and mouse; ability to hear and speak clearly; and ability to distinguish between colors on graphs and charts.

Occasionally, employee will be required to visit construction jobsites which may expose the employee to dirt, dust, uneven surfaces, outdoor weather conditions and extreme temperatures.