Office Concierge

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

The Office Concierge is responsible for ensuring the smooth and efficient operation of the office environment. This role includes front-line communication, facilities coordination, and general office support to create a welcoming, organized, and well-maintained workplace.

Responsibilities:

• Serve as the first point of contact for all calls, emails, and visitors. Responds to correspondence and greets guests promptly and professionally.
• Conducts daily inspections of conference rooms and overall site.
• Maintain clean and organized common areas; restock supplies as needed.
• Manage inventory of office and kitchen supplies, reordering as necessary.
• Handle all incoming and outgoing mail and packages.
• Provide support for meetings and events including room setup, basic AV/technology support, and coordination of catering when required.
• Monitor meeting room usage to optimize space utilization.
• Assist with basic IT troubleshooting (i.e. connectivity issues, Targus port replicators, Zoom room setup), and escalate to IT helpdesk for more complex issues.
• Act as the liaison for facilities related issues and maintenance requests.
• Gather feedback from employees to improve office operations and workplace experience.
• Maintain and troubleshoot digital signage and space utilization monitors.
• Provide recommendations for local restaurants and amenities.
• Support and help promote internal events and employee engagement initiatives.
• The employee experience staff will be expected to perform other office/facilities related functions as workload permits.

Qualifications:

• High school diploma or equivalent required; higher education preferred.
• 3-5 years in a customer service or client-facing professional environment
• Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and Teams. Canva or MS Publisher a plus.
• Exceptional organizational and time management skills; ability to prioritize and multitask effectively.
• Adaptable to a fast-paced, dynamic environment with strong interpersonal skills.
• Excellent written and verbal communication skills with a focus on customer service.
• Quick learner with the ability to grasp new tools and processes efficiently.
• Flexible and capable of managing multiple, and at times, conflicting priorities.
• Demonstrates strong initiative and the ability to work independently with minimal supervision.
• Maintains professionalism and diplomacy in high-pressure situations.
• Understands the importance of a professional demeanor and appearance as a reflection of the company.
• Team oriented with the ability to build strong relationships with colleagues and external partners.
• Able to handle confidential information with discretion.
• Reliable, punctual, and committed to delivering high-quality work with a proactive, solutions-driven mindset.
• Physically able to walk, bend, kneel, stand, and sit for extended periods

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