Student Services Specialist Sr. (Specially Funded)
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
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 United States, Arizona, Tempe | |
| 2411 West 14th Street (Show on map) | |
 Jul 23, 2025 | |
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Student Services Specialist Sr. (Specially Funded) Job ID: 321624 Location: District Support Services Cntr Full/Part Time: Full Time Regular/Temporary: Regular Hourly Rate $20.61 - $26.80/per hour Grade 111 Work Schedule Monday - Friday, 8am - 5pm Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Funding Information This is a grant funded assignment with a projected end date of 06-30-2026 with renewal based on available funds and the needs of MCCCD. Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package:
Employee Health & Wellness Programs:
Job Summary The position of the Student Services Specialist Senior for Education Concierge Services (ECS) at the Maricopa Community Colleges - District Office specializes in enrollment services for students who seek to attend a Maricopa Community College, whether they are new or continuing students to college. This position will conduct student services activities such as recruitment/outreach, admissions, registration, and account billing support. Work with students, staff, and community members via email, phone, chat, or in person. Reconciling data and recognizing and correcting errors, ensuring compliance with funding requirements. Ensuring compliance with funding requirements, analytical thinking and problem-solving, organizing tasks, meeting deadlines, and prioritizing competing demands. Utilizing communication and interpersonal skills as applied to interactions with coworkers, supervisors, the general public, and others to sufficiently exchange or convey information and to receive work direction. Essential Functions 40% - Work with students, staff, and community members via email, phone, chat, or in person. Reconciling data and recognizing and correcting errors, ensuring compliance with funding requirements. Ensuring compliance with funding requirements, analytical thinking and problem-solving, organizing tasks, meeting deadlines, and prioritizing competing demands. Utilizing communication and interpersonal skills as applied to interactions with coworkers, supervisors, the general public, and others to sufficiently exchange or convey information and to receive work direction. Work with multiple students simultaneously in a fast-paced environment. Ability to work in a hybrid / in-office environment. 20% -Conduct recruitment and outreach activities such as delivering online presentations, orientations, and/or workshops in a virtual format, follow up on student inquiries via phone, chat, and email 20% - Collects, inputs, modifies, and verifies student information into the Online Student Information System, including admissions, class registration, residency, transcripts, and graduation requirements 15% - Creates and prepares reports; collects data, researches, analyzes, and interprets complex information 5% - Assists in the training and supporting the work of student workers and temporary employees; performs other related duties as assigned Minimum Qualifications Associate's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation. Desired Qualifications 1. Bachelor's degree or higher from an accredited institution 2. One (1) or more year(s) of experience working in a higher education environment in a Student Affairs role such as admissions, records, academic advisement, and/or registration 3. Experience in tracking, analyzing, and reporting data 4. Experience working with a Customer Relations Management (CRM) database 5. Experience using digital tools such as virtual and chat rooms to service customers 6. Experience working with a culturally diverse student population 7. Experience using Online Student Information Systems (e.g., PeopleSoft, Banner, etc.) Special Working Conditions Work with multiple students simultaneously in a fast paced environment. Ability to work in a hybrid / in office environment. Work is routinely performed in an indoor, office environment. How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Posting Close Date Apply on or before July 27, 2025, to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321624&PostingSeq=1 jeid-6ba1d1032d0d1e4aa5e3a89cf1dfce9b | |