Strategy and Analytics Lead - Slack CSG

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Slack is looking for a strategic, results oriented Strategy and Analytics Lead to join the CSG Strategy & Analytics team.This person will partner with senior leaders across the Slack Customer Success organization to drive strategic initiatives that shape the growth trajectory of Slack's Enterprise Business.

The Slack CSG Strategy & Analytics role will be focused on partnering with executives and cross-functional partners within Slack to drive large-scale impact and transformation across the GTM engine of Slack. This candidate will help lead and drive GTM initiatives while acting as an advisor to key post-sales executives within Slack.

The ideal candidate has strong strategic and analytical thinking combined with leadership skills to drive change. This candidate will demonstrate quick learning and an impressive history of driving results. Most importantly, the candidate will drive, through strong relationships and excellent communication, alignment across executive teams and keep projects on track while embodying the Salesforce and Slack's key cultural tenets.

Responsibilities:

• Partner with post-sales leadership to deliver strategic projects that enable the business to execute its highest priority initiatives

• Leverage data to conduct in-depth analyses across areas of the business (e.g. customer segments / regions / product lines) to develop an understanding of key value drivers, identifying improvement areas and opportunities

• Act as the strategic thought partner to various members of the Success Leadership team, helping shape the post-sales strategy across the Enterprise business

• Serve as the connection across cross-functional teams in region and globally (including Customer Success, Sales, Product Management, Marketing, Business Development, and other internal groups, etc.), and facilitate collaboration towards achieving common goals and outcomes

Basic Qualifications:

• 3-5 years of work experience at a management consulting firm, investment bank, private equity firm and/or Strategy & Ops technology company

• 3-5 years experience working on Slack and/or Salesforce - not just as an end user, but as a trusted consultant or advisor with knowledge of the capabilities of the product.

• Degree or equivalent relevant experience required. Experience will be evaluated based on theValues & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Preferred Qualifications:

• Experience leading large cross-functional teams through change management programs

• Ability to articulately present and debate recommendations at the executive level

• Experience with enterprise software or SaaS GTM strategy

• Excellent communication and analytical skills with the ability to distill complex thoughts and strategies into simple, actionable recommendations

• Experience with SQL and Salesforce reporting

• High-energy, team-first attitude: Motivated to work hard in a fast-paced, ever-changing environment to help our growing business
  
  Note: This role is office-flexible, and the expectation is to be in office three days per week ( Chicago OR Indianapolis, OR Atlanta).

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.