LIVE Video Teller Supervisor

Summary:

We are looking for a driven, forward thinking Supervisor who can help develop training, procedures and quality assurance for our Bilingual LIVE Teller team in our Meadow Brook Office in Hoover, AL.

Essential Job Duties:

• Supervise a team of virtual tellers.
• Contribute to scheduling efforts ensuring appropriate staffing levels during peak hours.
• Support the staff by approving/overseeing transactions as needed.
• Monitor CTR's, SAR's and REG CC Holds to ensure accuracy.
• Assist Cash Balancing with machine outages
• Ensure adherence to policies and procedures concerning teller functions.
• Create and monitor service requests for any software or technical issues.
• Perform simple maintenance functions when errors occur.
• Conduct quality monitoring reviews and deliver results to employees for continued training opportunities.

Minimum Qualifications:

• High school diploma
• Excellent communication skills (written, verbal and presentation skills)
• Flexibility to work varying schedules when necessary
• Excellent time-management skills
• 2+ years of retail experience
• 2+ years of banking and/or teller experience
• 1+ year of demonstrated leadership experience