Provider Education Senior Specialist

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.

We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration - because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.

The Provider Education Senior Specialist is responsible for designing, delivering, and maintaining a high-quality digital experience for providers, which includes the development of a wide range of training and educational resources. This is not a provider-facing role. Instead, it focuses on the development of tools, resources, and content that enable providers to interact successfully with the health plan.

This role supports Medica's commitment to operational excellence and provider engagement by creating industry-specific training content and support materials. The position requires strong collaboration across teams, independent decision-making, and the ability to adapt content to meet evolving business needs. Performs other duties as assigned.

Key Accountabilities

• Develop and deliver industry-specific training materials for provider audiences
• Integrate these resources into provider communication and education websites and landing pages
• Maintain and update content for accuracy, consistency, and effectiveness
• Manage nuances between networks and geography that may result in different provider needs from the resources they consult
• Serve as a resource for peers and internal stakeholders
• Support continuous improvement of training programs through feedback and performance data

The successful candidate will have a solid background in instructional design and educational writing, with a passion for learning and the ability to communicate complex topics clearly. They will demonstrate strong writing skills and a collaborative approach to cross-functional work. Adaptability, creativity, and the ability to work independently in a fast-paced environment are essential for success in this role.

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience required
• 5+ years of experience in training or instructional design, preferably in the healthcare industry

Preferred Qualifications

• Proven experience creating narratives for training or educational resources
• Familiarity with creating educational web interfaces, instructional tools, and adult learning methodologies
• Excellent written and verbal communication skills

Skills and Abilities

• Strong interpersonal, collaboration, and communication skills
• Ability to assess audience needs and tailor training materials accordingly
• Experience developing testing and evaluation tools to measure training effectiveness
• Knowledge of healthcare provider experience preferred

This position is an Office role, which requires an employee to work onsite, on average, 3 days per week. We are open to candidates located near one of the following office locations: Minnetonka, MN or Madison, WI.

The full salary grade for this position is $61,500 - $105,400. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $61,500 - $92,190. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.