Senior Project Manager, Transformation

OUC - The Reliable One is presently seeking a Senior Project Manager, Transformation to join the Transformation division. At OUC, we don't just work - we're building a bright future of innovation and transformation for future generations.

We are seeking a highly skilled and experienced professional to lead and deliver large-scale, complex IT projects within a fast-paced, collaborative environment. This is a high-impact role requiring exceptional leadership, communication, and problem-solving skills. You'll work cross-functionally across departments, engaging stakeholders at all levels to drive successful project outcomes from start to finish.

As a Senior Project Manager, you'll be expected to proactively identify and address issues, solve problems with precision, and maintain a positive, solutions-focused mindset. Your ability to manage competing priorities, operate within tight deadlines, and adapt to change will be essential to your success.

OUC is an industry leader and the second largest municipal utility in Florida committed to innovation, sustainability, and our community. OUC's mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions.

Join a team of visionary Change Agents, Strategists, and Community Ambassadors who understand the vital role of diverse experiences in powering creativity and industry transformation. At OUC, each position contributes to the success and achievement of our goals. Click here to learn more about what we do.

Key Responsibilities:

• Oversee the successful delivery of large, complex IT projects, with a focus on collaboration and efficiency
• Work cross-functionally with internal teams and stakeholders to drive project success
• Proactively identify risks, manage issues, and ensure projects stay on track
• Apply change management principles as part of daily project oversight
• Lead with a customer-focused mindset while balancing stakeholder needs and expectations
• Ensure clear, effective communication across all levels of the organization
• Ensure adherence to OUC's Project Management Office (PMO) standards and business process management practices

The ideal candidate will have:

• Bachelor's Degree in Computer Science or a related field from an accredited college or university. In lieu of a degree, an equivalent combination of education, certification, training, and direct project management experience may be substituted on a 1:1 basis.
• PMP or other valid project management certification (preferred).
• Minimum of seven (7) years of experience in IT project management, including successful oversight of large, complex projects (required).
• Minimum of five (5) years of IT project management experience directly in the utilities industry (preferred).
• Experience with IVR technologies implementation in large-scale environments.
• Proficient in issue and risk management, with the ability to mitigate potential negative outcomes.
• Strong understanding of and applicable experience in business process management within a highly visible PMO.
• Ability to remain flexible and focused under pressure to meet project deadlines.
• Resourceful leadership with a proven track record of driving results in process improvement.
• Excellent communication skills, with the ability to engage vertically with team members, directors, and stakeholders.

OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes to cite a few:

• Competitive compensation
• Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.
• OUC's Hybrid Retirement Program includes a fully funded cash balance account, defined contribution with employer matching along with a health reimbursement account
• Generous paid vacation, holidays, and sick time
• Paid parental leave
• Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities
• Wellness incentives and free access to all on-site OUC fitness facilities
• Access to family-oriented recreational areas
• Paid Conference and Training Opportunities
• Free downtown parking
• Hybrid work schedule

Click here to view our Benefits Summary.

Salary Range: $116,618.40 - $145,773.89 annually - commensurate with experience

Location: Reliable Plaza: 100 W. Anderson St. Orlando, FL 32802

Please see below a complete Job description for this position.

Job Purpose:

Senior Project Manager leads, oversees and ensures the successful delivery and management of single or multiple projects varying in size and complexity. The Senior Project Manager must do this within scope, to a certain quality, and within time and cost constraints. These factors may be clearly defined or may require dynamic change management to deliver business value.

Primary Functions:

• Engage in complete life-cycle management of projects, varying scopes, sizes and numbers including planning, design, and scheduling, costing, and deliverable management in partnership with internal and external stakeholders.
• Review project proposals or plans to determine a time frame, funding limitations, procedures for accomplishing projects, staffing requirements and the assignment of available departmental resources to various project phases.
• Identify and schedule project deliverables, milestones, and acquire/collaborate with stakeholders on acquisition of resources, budget, personnel and technology for successful completion of assigned projects.
• Provide leadership and motivation to project team members throughout the project life cycle and confer with project staff to outline a work plan. Direct and coordinate the activities of project personnel to ensure projects progress on schedule and within budget.
• Implement a project communication plan and facilitate on-going dialog with stakeholders to ensure proactive management of expectations.
• Establish a work plan and staffing for project activities, iterations or phases, and arrange for recruitment or assignment of project personnel. Review/approve the work plan of any external service providers or consultants contracted to execute the project.
• Conduct risk assessment and create and implement mitigation plans.
• Monitor project activities, ensuring the currency, quality and integrity of information, while providing consistency in content and "look and feel" across the organization.
• Ensure that project goals are in line with business objectives and achieved.
• Prepare status reports and modify schedules or plans as required. Establish standards and procedures for project reporting and documentation.
• Benchmark project management performance continuously to identify the potential for improvements and increase capability in project and portfolio management. Support the creation and implementation of metrics to track and improve project management process and outcomes.
• Assist with the creation and maintenance of a knowledge repository with industry best practices.
• Coach junior team members, executives and others who need assistance and advice regarding project management practices. Assist with training and mentoring of rising project managers within PMO and Business units.
• Support the continuous improvement of creation, coordination and implementation of PMO templates, policies, procedures.
• Perform other duties as assigned.

Technical Requirements:

• Working knowledge in all, but not limited, to the following:
  • Distinctive blend of business, IT, financial and communication skills. This blend is vital because this is a highly visible position with substantial impact.
  • Good understanding of current and emerging technologies, and of how other enterprises are using them to drive digital business.
  • Knowledge of project management methodology and experience or familiarity with major, defined program management approaches (for example, that of the Project Management Institute or agile approaches).
  • Significant knowledge of project planning/scheduling tools (for example, Microsoft Project), with a solid track record of practical application.
  • Exceptional verbal and written communication skills; expertise in setting and managing customer expectations.
  • Effective influencing and negotiating skills in an environment in which this role may not directly control resources.
  • Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence.
  • Ability to support a tactical resource plan by mapping future demand to forecast project completions in the project portfolio
  • Excellent use of verbal communication skills to influence project teams and decision makers with or without direct leadership involvement
  • Making critical decisions or recommendations related to approving, rejecting and discontinuing projects;
  • Understand and apply governmental accounting practices in maintenance of financial records;
  • Ability to make arithmetic computations using whole numbers, fractions and decimals, rates, ratios and percentages;
  • Ability to use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.).

Education/ Certification/ Years of Experience Requirements:

• Bachelor's Degree in Computer Science, Information Technology, Business Administration or directly related field from an accredited university. In lieu of a degree, equivalent combination of education, certification, training, and directly related project management experience may be substitutable on a 1:1 basis.
• PMP or other project management certification (Preferred).
• Minimum of seven (7) years of experience in IT project management; including successful oversight of large, complex projects or programs (required).
• Five (5) years of the above mentioned project management experience in utility industry (preferred).

Working Conditions:

This job is absent of disagreeable working conditions. This job is performed in an office work environment. This role may require availability outside of regular business hours, particularly during project implementation phases to accomplish the goals of the project.

Physical Requirements:

This job includes very frequent speaking/hearing, typing, writing, and detailed inspection. This job requires frequent standing, walking and sitting. There may be occasional lifting up to twenty (20) lbs.

OUC-The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, sex, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations.

EOE M/F/Vets/Disabled