Senior Technology Adoption Specialist

Job Description

We have an exciting opportunity for a Senior Technology Adoption Specialist at UL Research Institutes and UL Standards & Engagement, based in our Evanston, IL office.

The Senior Technology Adoption Specialist will be responsible for leading the integration and effective use of advanced technologies across the organization. Will also be responsible for developing and executing strategies for implementing IT tools and capabilities, managing organizational change processes, and delivering training to ensure end-user proficiency. Working closely with leadership, the specialist provides expertise to enhance business efficiency and productivity through IT adoption and integration into core processes.

UL Research Institutes and UL Standards & Engagement:

At UL Research Institutes (ULRI) and UL Standards & Engagement (ULSE), we expand the boundaries of safety science to create a more secure and sustainable world. For more than a century, we have studied the unintended consequences of innovation, designed solutions to mitigate risk, created new safety standards and shared our findings with academia, scientists, manufacturers, and policymakers across industries. We identify critical safety and sustainability issues, asking the tough questions because we believe a safer world begins with knowledge.

What you'll learn and achieve:

As the Senior Technology Adoption Specialist, you will play a key role in the rapid growth of UL as you:

• Develop and implement comprehensive roadmaps to support the adoption of new IT tools and capabilities, including collaboration platforms and artificial intelligence solutions.

• Create and maintain detailed documentation, including user guides, best practices, process flows, and training materials to support technology adoption.

• Design and deliver training programs to educate end users on new technologies and ensure proficiency in their application.

• Conduct site assessments to identify opportunities for adopting new technologies that align with business needs and improve technical literacy.

• Lead organizational change management efforts to support the adoption of new systems while minimizing business disruptions.

• Monitor and evaluate the effectiveness of technology adoption strategies and training programs, adjusting plans based on performance data and feedback.

• Collaborate with stakeholders to gather input, align adoption strategies with business goals, and ensure solutions meet end-user needs.

• Identify and integrate IT tools into business processes to improve efficiency, streamline operations, and enhance productivity.

• Research and apply industry trends and best practices to continuously improve adoption strategies and training delivery.

• Manage relationships with external vendors and service providers to support the successful implementation of new technologies and training programs.

• Performs other duties as directed.

What you'll experience working at UL Research Institutes and UL Standards & Engagement: We have pursued our mission of working for a safer, more secure, and sustainable world for nearly 130 years, embedding conscientious stewardship into everything we do.

• People: Our people make us special. You'll work with a diverse team of experts respected for their independence and transparency and build a network, because our approach is collaborative. We collaborate across disciplines, organizations, and geographies to build the global scientific response that today's global challenges require.

• Interesting work: Every day is different for us here. We see what's on the horizon and use our expertise to build the foundations of a safer future. You'll have the opportunity to push the boundaries of human understanding as part of a team working to advance the public good.

• Grow and achieve: We learn, work, and grow together through targeted development, reward, and recognition programs.

• Values. Four core values guide our work: collaboration, respect, integrity, and beneficence. By living our values, we inspire the trust essential to fulfilling our mission and foster the partnerships that enable us to pursue a beneficent future in which we all can thrive.

• Total Rewards: All employees at UL Research Institutes are eligible for bonus compensation. We offer comprehensive medical, dental, vision, and life insurance plans and a generous 401k matching structure of up to 5% of eligible pay. Moreover, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. Depending on your role, you may be able to discuss flexible working arrangements with your manager. We also provide employees with paid time off, including vacation, holiday, sick, and volunteer days.

What makes you a great fit:

While no one candidate will embody every quality, the successful candidate will bring many of the following professional competencies and personal attributes:

• Exceptional verbal and written communication skills, with the ability to explain complex technical concepts clearly to non-technical audiences.

• Excellent interpersonal skills, with a proven ability to build strong relationships and collaborate effectively across cross-functional teams and diverse stakeholders.

• In-depth understanding of various IT tools and collaboration platforms, with the agility to quickly learn and adapt to emerging technologies.

• Proven ability to manage multiple projects simultaneously, demonstrating strong organizational skills and effective time management.

• Solid knowledge of organizational change adoption principles, with a focus on human-centric approaches to lead and support change initiatives.

• Strong analytical and problem-solving abilities, including the capacity to evaluate training and adoption programs and make data-driven improvements.

• Adaptable and resilient in dynamic environments, with the ability to prioritize and perform efficiently in fast-paced settings.

Professional education and experience requirements for the role include:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.

• Minimum of 3 years of experience in IT adoption, training, and organizational change management within a corporate environment.

• Proven experience in designing and delivering impactful training programs in both virtual and in-person formats.

• Demonstrated ability to manage relationships with external vendors and service providers.

• Certification in project management, organizational change management, or technology sales techniques preferred.

About UL Research Institutes and UL Standards & Engagement

UL Research Institutes and UL Standards & Engagement are nonprofit organizations dedicated to advancing safety science research through the discovery and application of scientific knowledge. We conduct rigorous independent research and analyze safety data, convene experts worldwide to address risks, share knowledge through safety education and public outreach initiatives, and develop standards to guide safe commercialization of evolving technologies. We foster communities of safety, from grassroots initiatives for neighborhoods to summits of world leaders. Our organization employs collaborative and scientific approaches with partners and stakeholders to drive innovation and progress toward improving safety, security, and sustainability, ultimately enhancing societal well-being.

Our affiliate, UL Solutions, stands alongside us in working for a safer and more sustainable world. UL Solutions conducts testing, verification and certification, and provides training and advisory services, along with data-driven reporting and decision-making tools, for customers around the world.

To learn more, visit our websites UL.org and ULSE.org.

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