Sr. Manager, Colleague Advisory

Be part of an amazing story.

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Senior Manager, Colleague Advisory supports the Director, Colleague Advisory by providing leadership and guidance to a team of HR Specialists, including direct supervisory responsibility for a portion of the team. This role delivers strategic coaching and advice to Specialists and People Leaders at all levels on performance and conduct matters, with a focus on building their capabilities to manage these situations independently over time. In addition to leadership responsibilities, the Senior Manager independently investigates colleague-initiated claims, ensuring alignment with company policies, best practices, and applicable laws through effective cross-functional partnerships.

This position may be based at any Macy's, Inc. facility that meets the necessary technology requirements.

What You Will Do

• Lead, coach, and develop a team of HR Specialist direct reports, fostering continuous learning and professional growth.
• Provide expert advice and guidance to Specialists and People Leaders across the organization on colleague performance and conduct issues, including execution of the Performance and Conduct Management process.
• Coach Specialists and People Leaders to determine the most effective course of action, with an emphasis on building their employee relations and decision-making capabilities.
• Participate in the recruitment process for new Specialists, including conducting interviews, making hiring decisions, designing onboarding programs, and delivering training.
• Serve as a case consultant for Specialists, offering guidance and escalation support as needed.
• Oversee performance-based corrective actions, including reviewing documentation, drafting or reviewing corrective action forms, and preparing People Leaders to administer actions effectively.
• Ensure timely and consistent follow-up on performance improvement plans and movement through the Performance and Conduct process to strengthen the overall talent pool.
• Analyze colleague performance trends and develop proactive strategies and programs to improve outcomes across the organization.
• Independently conduct thorough investigations and drive resolution on all colleague-initiated claims, including but not limited to: Solutions InSTORE reports, policy/integrity violations, TUWYT (Tell Us What You Think) submissions, Global Compliance matters, and letters to the CEO or Board of Directors.
• Maintain accurate case documentation using Salesforce for all performance-related issues.
• Influence and guide business leaders and supervisors on consistent application of company policies and conflict resolution techniques.
• Collaborate with cross-functional stakeholders-including those with differing perspectives-while maintaining confidentiality on complex and sensitive matters. Partner with the Law Department as appropriate.
• Act with autonomy to provide sound, consistent, and business-aligned HR advice to all levels of the organization.
• Recommend policy updates or enhancements based on practical case experience; identify inefficiencies and propose process improvements.
• Manage documentation and colleague files by overseeing the imaging and retention of Performance and Conduct Management records.
• Identify root causes and trends in case activity, and partner with stakeholders to implement training, policy, or procedural changes.
• Support system enhancements and process improvements, including Salesforce testing and feedback.
• Manage HR Specialist phone coverage, PTO schedules, and reporting responsibilities.
• Oversee the Colleague Advisory case queue, ensuring equitable case distribution and timely resolution.
• Lead timely and compliant processing of performance- and conduct-related terminations, including managing all associated unemployment claim responses.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Employee Relations Expertise: Deep understanding of HR practices, performance management, and employment law, with the ability to advise on complex colleague conduct and performance issues.

Leadership and Team Development: Demonstrated experience in leading, coaching, and developing HR professionals, fostering growth through mentorship, training, and feedback.

Coaching and Influence: Skilled at coaching Specialists and People Leaders to independently manage performance and conduct situations, while influencing senior leadership through sound judgment and strategic guidance.

Investigation and Resolution: Ability to conduct thorough, impartial investigations into colleague-initiated claims and drive timely, legally compliant resolutions in alignment with company policies and values.

Analytical Thinking: Strong ability to identify patterns and root causes in colleague issues, leveraging data to create proactive solutions, influence policy, and improve processes.

Strategic and Creative Problem Solving: Ability to approach issues holistically and develop innovative, practical solutions that align with both business and employee needs.

Process and Policy Improvement: Proactive in identifying inefficiencies and recommending enhancements to improve workflows, documentation, and compliance.

Collaboration and Relationship Building: Strong interpersonal and facilitation skills with the ability to partner effectively across functional lines, including legal, compliance, and senior business leaders.

Confidentiality and Discretion: Trusted to handle highly sensitive matters with professionalism, discretion, and integrity.

Communication Skills: Excellent written and verbal communication skills, with the ability to clearly and concisely present information to diverse audiences at all organizational levels.

Technology Proficiency: Comfortable working with HR systems (e.g., Salesforce) to document, analyze, and manage case activity; able to support system testing and enhancements.

Time and Resource Management: Ability to manage competing priorities, team schedules, and queue assignments while ensuring timely and high-quality support.

Who You Are

• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. 5+ years of HR experience that involves investigating, researching, and resolving manager and colleague issues.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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