Customer Care Rep Trainee

Job Summary

The Customer Care Rep Trainee, working under direct supervision, is responsible to acquire knowledge, experience, skills, and business acumen in the assigned area such as Customer Care, Billing, or another business support area. The role completes educational, work, and relationship building experiences and participates and engages in all assignments/experiences, soliciting feedback regarding performance, and closing gaps in his/her knowledge, skills, and business acumen. In addition, the role also establishes a strong foundation by building relationships and identifying resources that will help them in their career.

Job Responsibilities

• Works to acquire the knowledge, experience, skills, and business acumen in the assigned area, which helps in the trainee's development towards the goal of becoming a paraprofessional in the respective department.
• Assists leader, team, or business unit with work assigned to them. This often includes, but is not limited to, business support work and coverage of day-to-day activities such as inbound phone calls, emails, and chats.
• Develops business acumen through interactions and shadowing with other paraprofessionals.
• Attends business unit meetings, executes research, and provides information. Prepares for and engages in one-on-one, on-line, and on-the-job learning/educational assignments/ experiences.
• Develops operating knowledge of Company standardized hardware, software programs, third-party software, and processing procedures.
• Works toward developing an understanding of key concepts and appropriate business skill application through learning programs, structured on the job experiences, and active participation and engagement in all team building, observation and practice activities.
• Solicits reinforcing and constructive feedback from manager, peer coaches and others in the organization and incorporates feedback into development.
• Identifies resources, best practices, and external networking opportunities to monitor pertinent industry activity and trends.
• Maintains awareness, understanding, and compliance with internal policies and procedures, laws, and regulations appropriate for this position.

Job Qualifications

• High School Diploma or General Education Diploma (GED) and/or commensurate experience.

Location

Remote

Behavioral Competencies

• Collaborates
• Customer focus
• Communicates effectively
• Decision quality
• Nimble learning

Technical Skills

• Business Analysis
• Data Analysis and Reporting
• Data Management
• Time Management
• Active Listening
• Data Entry
• Conflict Management
• Customer Service
• Information Systems

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.