Overdraft Administration Spec

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Old National Bank is seeking to fill the role of Overdraft Administration Specialist. The Overdraft Admin Specialist position coordinates efforts with outside vendors and ONB branches to collect on overdrawn deposit accounts. This person will also work directly with customers, security, vendors and branches to address and resolve disputes and fraud issues. This position will professionally handle incoming and outgoing phone calls as well as written communications.

Salary Range

The salary range for this position is $18.25/Hr. - $29.75/Hr.. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.

Key Accountabilities

Portfolio Management:

Ensure and monitor activity and progress of 3^rd party collection vendors. Coordinate efforts with vendors to resolve customer issues and inquiries, as well as settlement requests.
• Perform tasks prompted by departmental reports, including but not limited to Overdraft decisions, offsetting accounts, and rejected monetary items.
• Certify that charge offs, and the coordinating processes such as letters, are completed as regulations and procedures specify.
• Assist branches and customers to resolve questions by both telephone and written communication.
• Identify fraud and security issues, working with the branches and security to resolve.

Achieve Collection goals and other measured targets:

• Work to achieve department goals established within the Collections Department. This includes, but is not limited to delinquency, call volume, charge offs goals.
• Work to achieve Collections Department team goals and overall bank credit quality goals such as, Charge Offs and Delinquencies.
• Proactively work as a team, sharing ideas, resources, best practices, and general knowledge.
• Update and maintain Overdraft Collection procedures to certify all regulations and departmental requirements can be followed and met.

Communication with Impact, Tact and Balance:

• Expected to make outbound calls, as well as accept inbound calls.
• Professional, respectful and effective use of written communication, including but not limited to E-mails, Jabber and letters.
• Calls to and from both internal and external customers must be handled efficiently, respectfully, professionally and with empathy when appropriate.
• Communication within with team is expected to be helpful, respectful, appropriate and promote a positive work environment.

Key Competencies for Position

Culture Leadership

• Communication: Effectively shares information and ideas with individuals and groups; displays self-awareness and self-management, tailors the delivery to the audience, and selects suitable delivery method(s).
• Inclusiveness: Demonstrates strong self-awareness and respect of individual and cultural values by actively contributing to an environment that fosters inclusion, belonging and engagement of all team members. Values and leverages the contributions, perspectives and ideas of all team members in decision-making and group processes.
• Culture and Values Leadership: Demonstrates Old National's culture in daily interactions and encourages associates to live by our culture and core values.

Execution Leadership

• Drive and Execution: Committed to achieving established goals, overcoming obstacles, and continuously learning to improve performance.
• Planning and Organizing: Ability to determine a course of action, set and manage priorities, and ensure optimal resources to achieve individual and/or team objectives.
• Attention to Detail: Completes work thoroughly and accurately; pursues quality in accomplishing tasks.
• Problem Solving/Decision Making: Seeks to identify what caused the issue; incorporates input from multiple sources (e.g., lines of business, subject matter experts, data, policies, procedures, etc.) to ensure effective action and shared ownership; decisions are sound based on what was known at the time and are based on a blend of analysis, wisdom, experience, and judgement.
• Accountability: Accepts full responsibility for self and contribution as a team member; follows through on commitments; implements decisions that have been agreed upon; acknowledges and learns from mistakes without blaming others; recognizes the impact of his/her behavior on others.

Qualifications and Education Requirements

• 5 years banking, Collections or administration experience preferred
• Strong organizational skills
• Ability to multitask
• Critical Thinking / problem solving skills
• Microsoft office skills
• Skilled verbal and written communication
• Ability to work independently and as part of a team

Key Measures of Success/Key Deliverables:

• Contribute to the success of the bank by providing excellent customer service while coordinating collection of overdrawn accounts.
• Promote a positive, inclusive, team atmosphere, thus providing a path to success for the department and the bank.
• Follow procedures and apply good judgement, resulting in positive review results.

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank. Join our team!