HR Service Delivery Analyst

AptarGroup, Inc.
parental leave, paid time off, paid holidays, 401(k)
United States, Illinois, Crystal Lake
265 Exchange Drive (Show on map)
Jun 04, 2025
Position Title: HRSD Analyst Department: HR Services Delivery Location: Remote (East Coast or Midwest) Position Reports To: Supervisor, HRSD, NA Working Schedule: 6:30am - 3pm Central Time, M - F. Join our team and Be You Be Aptar Aptar has an exciting opportunityfor an HR Service Delivery Analyst. The HRSD Analyst is primarily responsible for providing best-in-class first level of support to HR Customers, contributing to a high level of service satisfaction, by guaranteeing service within the established SLA's. The hours for this role will be 6:30am - 3pm Central Time, M - F. An an HR Service Delivery Analyst, you will: Act as first point of contact for Customers who seek support on HR topics such as benefits, payroll, policies, and HR systems. Answer phone calls, or process requests received via ticketing tool which are raised by Employees, Managers, HR, and other internal stakeholders. Provide rapid and efficient resolution of requests, promptly resolving most requests in first call/emails/tickets when first opening. Analyse requests which cannot be resolved immediately by identifying nature of the request, diagnosing the problem, and allocating or escalating them to the corresponding team. Take ownership for requests handling according to the scope of services and processes. This may include collaborating with other individuals on the Service Delivery team, as well as with other regional or global HR members to find resolution to Customer's requests. Provide information and document requests which are considered routine requests and require limited research. Provide support to local HR for HR Document updates on the HR Portal. Create content for the HR portal; items may include policies, instructions, newsletters, or other employee related documents. Assist and educate employees on how to access the HR portal, Payroll applications, and other HR systems. Assist in engagement activities and enhancements of the employee experience. Apply agreed HR Services standards, methods, and tools in an effective way. Meet Service Level Agreements (SLAs) established for HR Services. Complete paperwork requesting employment or wage verification data. Such paperwork may include requests from worker's compensation, unemployment agencies, medical support withholdings, etc... Support the absence management process by working with Aptar's absence management vendor, SunLife Who we are looking for: Education: Undergraduate Degree in Business Administration/Human Resources/related field Skills: Knowledge on HR Policies and Processes Languages: English Preferred Qualification: Knowledge on HR Systems / Tools, such as SuccessFactors, HR Portals, Payroll System (Dayforce), Ticketing Tools (Service Now) and Document Management Tools. Preferred Qualification: Prior internship or other working experience in Human Resources Travel requirements Occasional At Aptar, weleverage insights, design, engineering and science to develop drug and consumer product dosing, dispensing and protection technologies for many of the world's leading brands. Aptar in turn makes a meaningful difference in the lives, looks, health and homes of millions of patients and consumers around the world. Our innovations nasal drug delivery for emergency medicines, precise fragrance applications, mess-free ketchup dispensing for kids, connected technologies that support patients in adhering to their treatments and much more With manufacturing facilities across North America, Europe, Asia, and South America, and a dedicated team of over 13,000 employees in about 20 countries, Aptar is committed to creating impactful innovations for our customers and their consumers. Our Culture At Aptar, our success is driven by the individuals who contribute their unique talents and perspectives every day. We believe that when you bring your authentic self to work, we all thrive. How We Support Our Employees An exciting, inclusive and value based working environment Award-winning corporate university offering personal development and training opportunities. Competitive base salary and performance-based bonus plan. Contribute to the communities where we reside. Innovative benefits plan which includes: 401k & Retirement Savings plan, vacation, medical, dental, vision, life, disability, pet insurance, wellness plan, and generous paid maternity/paternity leave. In compliance with pay transparency requirements, the salary range for this role is $53,000-$72,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location.Aptaralso offers a variety of benefits, including health, life, and disability insurance, 401(k) match and employer retirement savings contribution, flexible spending accounts, EAP, education assistance, parental leave, paid time off, company-paid holidays, and more. The specific programs and options available to an employee may vary depending on location, pay class, or other factors. Aptar is an equal opportunities employer. We believe that a diverse workforce is key to our success. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race,religion or belief. Stay updated on career opportunities by following us on LinkedIn!