Salesforce Tech Lead

Location:

We are seeking a seasoned Tech Lead to oversee the Sales Enablement Program within our Salesforce Center of Excellence (CoE). This strategic role supports the Sales, Marketing, and Wealth commercial domains and is responsible for driving the technical roadmap, ensuring platform excellence, and technical leadership of a blended team of developers.

The ideal candidate will bring deep expertise in the Salesforce ecosystem, strong technical leadership capabilities, and a passion for delivering scalable, high-impact solutions that empower commercial teams.

Key Responsibilities:
Lead the technical strategy and execution of the Sales Enablement program across Sales, Marketing, and Wealth domains.
Own the end-to-end delivery of Salesforce solutions, ensuring alignment with business goals and enterprise architecture standards.
Collaborate with business stakeholders, product owners, and cross-functional teams to translate requirements into scalable technical solutions.
Provide hands-on leadership and mentorship to a mixed workforce of internal staff and external contractors.
Drive adoption and implementation of modern Salesforce technologies and developer tools.
Ensure high standards of code quality, security, and performance across all Salesforce implementations.
Manage vendor relationships and ensure effective delivery from third-party partners.
Champion agile delivery practices and continuous improvement within the team.
Communicate effectively with executive stakeholders, translating complex technical concepts into business-friendly language.

Required Skills & Experience:
Salesforce Expertise:

Proven experience with Sales Cloud, Service Cloud, and Financial Services Cloud (FSC).
Familiarity with newer Salesforce technologies such as Salesforce Functions, LWC (Lightning Web Components), Salesforce Data Cloud, and Einstein AI.
Strong understanding of Salesforce architecture, integration patterns, and data modeling.

Leadership & Communication:

Demonstrated ability to lead cross-functional teams and tech leadership of a hybrid workforce (FTEs and contractors).
Excellent verbal and written communication skills, with the ability to influence and build consensus at all levels.
Experience in managing technical roadmaps, project timelines, and delivery milestones.

Technical Acumen:

Proficiency in Apex, SOQL, REST/SOAP APIs, and CI/CD pipelines.
Experience with DevOps tools and practices in the Salesforce ecosystem.
Understanding of data governance, compliance, and security best practices.

Preferred Qualifications:
Salesforce certifications (e.g., Platform Developer II, Application Architect, or System Architect).
Experience in the financial services industry or with wealth management platforms.
Familiarity with agile methodologies and tools (e.g., Jira, Confluence).
Experience working in a Center of Excellence or similar governance model.
Why Join Us?
Be a key player in shaping the future of Salesforce at an enterprise scale.
Work in a collaborative, innovation-driven environment.
Lead impactful initiatives that directly support revenue-generating teams.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $115,000.00 to $165,000.00 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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