Program Manager

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees.

The Contractor PM shall have overall authority for this task order and for management of all services and personnel. The primary responsibility of the Contractor PM shall be to act as liaison between the Contractor support team and the Government (CO, COR, PM) in the conduct of all services performed under this task order.

Responsibilities:

Have sufficient organizational, technical and contractual level of authority within the Contractor organization to ensure full access to corporate personnel, the commitment of resources that may be necessary in the performance of this task order, and in the technical and contractual resolution of all issues that pertain to that performance
• Develop and maintain business management policies and procedures for all task areas. Coordinate program activities including, but not limited to, cost estimating and reporting; financial oversight; subcontractor management; deliverable schedule and reports; and expenditure reports
• Appoint management leads with a manager to employee ratio that can sufficiently present oversight and direction for activities in support of the Government
• Ensure attainment and maintenance of task order AQLs
• Monitor compliance with small business participation of 30%;
• Manage and review task invoicing functions; resolve discrepant areas prior to submission to customer for payment; and
• Annually refresh the technical skills of all staff in task areas of Service Desk Services, Field Services, Service Center Services, Account Management Group, and Hardware Incident Resolution as the USCIS architecture and technical reference model evolve.

Requirements:

• Provides technical/management leadership on major tasks or technology assignments.
• Bachelor's Degree or higher
• Minimum of 10+ years of IT program (project) management experience
• Project Management Professional (PMP) or equivalent
• ITIL certification
• Establishes goals and plans that meet project objectives.
• Has domain and expert technical knowledge.
• Directs and controls activities for a client, having overall responsibility for financial management, methods, and staffing to ensure that technical requirements are met.
• Interactions involve client negotiations and interfacing with senior management.
• Decision making and domain knowledge may have a critical impact on overall project implementation.
• May supervise others.

Physical Requirements:

This position requires the ability to perform the below essential functions:

• Sitting for long periods
• Standing for long periods

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.