Patient Access Representative

Job Title: Patient Access (Bilingual Call Center Agent - English/Spanish)

Location: Miami, FL 33126

Duration: 6+ Month Temp to Hire

Schedule : Onsite | Monday to Friday, 8:00 AM - 5:00 PM

Job Summary:

Seeking a bilingual Call Center Agent fluent in English and Spanish to handle high-volume inbound calls from patients. Responsibilities include scheduling appointments, assisting with referrals, and providing excellent customer service in a fast-paced environment.

Key Responsibilities:

• Answer 70-120 incoming patient calls daily
• Schedule, confirm, and follow up on appointments
• Make welcome, reminder, and missed appointment calls
• Address patient concerns with empathy and professionalism
• Document call outcomes and submit daily reports

Qualifications:

• High school diploma or equivalent
• Bilingual in English and Spanish (required)
• Prior customer service or healthcare experience preferred
• Strong communication and de-escalation skills
• Proficient in MS Office and general computer systems
• Knowledge of medical terminology and EHR systems a plus.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.