Director, Operations & Strategy

Who We Are

The United States Tennis Association, Northern California Section (USTA NorCal), based in Alameda, California, is a not-for-profit volunteer-based organization promoting and growing the game of tennis across Northern California and Northwest Nevada since 1953.

As one of 17 geographic sections of the governing body of tennis in the United States, USTA NorCal is deeply rooted in its commitment to building an active and engaged tennis community. USTA NorCal engages audiences across the whole community and brings tennis to a diverse set of players of all ages, backgrounds, and skill levels. From grassroots tennis in the parks, organized leagues, and tournaments to tennis scholarships, grants, and education resources, this team champions tennis throughout Northern California.

Why Work at the USTA?

We are a dynamic team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. The USTA is committed to removing barriers and creating opportunities for ALL to participate.

The Role

Manage and oversee company operations including Finance, Information Technology, Data Analytics, and Office Services. Work in partnership with the Executive Director and senior leadership to strategize and develop long-term plans to develop greater operational innovation and deliver operational goals.

Work closely with the Executive Director and senior leadership in the development and delivery of performance goals and long-term operational plans
• Oversee the annual budgeting process in partnership with the program and department managers.
  • Review and analyze all department financial plans and budgets; monitor progress and changes; and keep leadership aware of the organization's financial status
• Conduct budget reviews and report cost plans to upper management
• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration
• Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
• Develop, implement, and maintain quality assurance protocols
• Uphold organization policies and standards, ensuring regulations are followed
• Actively pursue strategic and operational objectives
• Develop strategic plans and means for increased participation and revenue growth
• Manage and develop a team of operations department staff

Finance:

• Review and approve expenditures against the budget on a monthly basis. Oversee projections, variances, rationale and other reports as requested for leadership
• Manage the Controller to ensure deliverables and deadlines are met
• Oversee data analysis and financial reporting tasks for monthly Board meetings Information Technology:
• Oversee the Manager of IT to identify and ensure IT issues are resolved in a timely manner * Work with Manager of IT to ensure I.T. contractor deliverables are being met * Work closely with I.T. to ensure we are innovating as best we can
• Work closely with I.T. to ensure employee needs are being met

Administration/Operations:

• Oversee risk management, including insurance, general liability, property and equipment, and directors' and officers' insurance
• Ensure operational activities remain on time and within a defined budget
• Act as a point of contact for operations related to onboarding and offboarding
• Coordinate all operational aspects of the Annual NorCal elections

Office Services:

• Responsible for managing all physical office building related issues
• Negotiate and manage vendor contracts including independent contractors
• Oversee materials and inventory management

Data Analytics:

• Oversee or provide points of view about data relevant to programs and operations
• Oversee some collection of data for stakeholders that effectively communicate trends, patterns, and predictions using relevant information
• Use data to identify problems or propose solutions for process improvements, recommend system modifications, and develop policies for data governance

Project Management:

• Strong project management skills including work planning, delegation and budgeting * Manage a portfolio of Finance, Data, IT, and Office Services projects

Travel Obligations

• Must be available for occasional travel within the NorCal section, willing to work occasional weekends for events or meetings, and ready to accommodate extra hours as necessary to meet organizational needs.

Who You Are

• You reside in a Bay Area County with good proximity to our Alameda office.
• Bachelor's degree in business administration, or related field
• At least ten years of experience in Operations and/or Finance related role
• Powerful organizational, communication, and leadership skills, demonstrated by previous professional success
• Outstanding written and verbal communications skills
• Advanced relationship-building skills
• Strong analytical and organizational skills; self-starter
• Ability to prioritize multiple projects, priorities and deadlines
• Strong work ethic and commitment to excellence
• Experience with Microsoft Office, Google Suite, Tableau, Video Meetings
• Excellent ability to delegate responsibilities while maintaining organizational control operations and customer service
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel), Google Suite, Workday Adaptive Planning, Zendesk, and Tableau.
• Performs other duties and responsibilities as assigned

What We Offer

At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce.

Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in office collaboration to spark teamwork and creativity. The role works in the Alameda, CA office at least 2 days per week.

Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.

Time to recharge and energize: Generous paid time off policy - including vacation, sick, and paid holidays, parental leave, and a paid winter break.

Plan for your future financially and professionally: 401(k) with employer matching (up to 5%), promotional and growth opportunities, Learning and Development programs to learn on the job

Mental and emotional wellness: Resources for overall well-being.

Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.

This is a full-time job (8am-5pm) and the expected exempt compensation for this position is $110,000 - $125,000 annually depending on experience and reports to the Executive Director.

The role works in the Alameda, CA office at least 2 days per week.

This range does not include any additional pay or benefits for which a person may qualify. The actual base salary offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, the years of relevant experience, and unique skills.

Submit your resume through this job post or send directly in PDF format to kwalker@norcal.usta.com by 6pm Sunday, June 15, 2025.

Come One, Come All

We strongly encourage you to apply if you're interested; we'd love to learn how you can "serve" our team with your unique experience!

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.