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Clinical Support Associate II - Urgent Care, Big Bend Rd Location: Waukesha South Clinic
FTE: Full Time with Benefits 1.0 FTE Schedule:
Week 1: Mon 1:45pm-8:15pm, Tues & Fri 7:45am-8:15pm
Week 2: Mon 7:45am-2:15pm, Wed & Thurs 7:45am-8:15pm
Includes every other weekend and holiday rotation
Make a difference-when it matters most.
Join our Urgent Care team at ProHealth Care's Waukesha South Clinic, where every shift brings purpose. As a Clinical Support Associate, you'll be an essential part of the care team-supporting patients during moments of uncertainty and urgency with compassion and clinical excellence. What you'll do:
Welcome and room patients while collecting vitals and clinical history
Support providers by accurately documenting in Epic
Assist with procedures and ensure efficient patient flow
Communicate with care teams and patients to keep visits smooth and informed
Deliver care with heart in a fast-moving, team-oriented environment
Whether you're an experienced MA, EMT, or LPN-or just getting started in a clinical support role-this is a unique chance to grow your skills in a role that challenges and rewards you every day. Why join ProHealth's Urgent Care team?
You'll play a hands-on role in helping patients through sudden illness or injury
You'll work closely with trusted providers in a respectful, collaborative environment
You'll experience clinical variety and real-time learning that builds your expertise
You'll join a mission-driven team that values your input, compassion, and adaptability
Ready to make a real impact?Learn more about ProHealth's Urgent Care Services and apply today to #BeginYourStory with us.
Additional Requirements
Certifications or Licenses
Education
- High School Diploma or equivalent
- Completion of Medical Assistant, EMT, LPN or other equivalent clinical training program
Experience
What You Will Do:
Provides direct care to patients under the supervision and delegation of the Nurse Practitioner, Physician Assistant or Physician within ProHealth Medical Group. Provides care in partnership with the patient and their family, with the goal of supporting an optimal healing community.
- Support ProHealth Care's Mission, Vision, and Values while adhering to the ProHealth Experience customer service goals.
- Efficiently prepare exam rooms by setting up proper equipment and supplies, following standard rooming workflows to prepare patients for provider exams, obtaining vital signs, health history verification, and ensuring accurate documentation in the EMR
- Clean exam rooms after each patient visit and maintain sufficient stock of supplies.
- Answer patient calls, obtain medical information, report test results, administer medications and vaccinations, prepare sterile fields, and assist with procedures as directed by providers.
- Perform therapeutic treatments, health screenings, specimen collection, Point of Care testing, and assist with splints or wound care under supervision.
- Respond to urgent situations, call for clinical assistance as needed, and assist in maintaining clinic medications, vaccinations, supplies, and equipment.
- Float to other departments or clinic locations as assigned by PHMG Leadership.
What you will Need:
- High School Diploma or Equivalent
- Completion of Medical Assistant, EMT, LPN, or other equivalent clinical training program
About Us: ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. *CA #CA Medical Assistant LPN EMT
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ProHealth Care
Jun 01, 2025