IT Manager

The US & Canada IT Operations Manager requires to have solid and relevant IT knowledge and experiences to manage, supervise, and lead US&C end user computing IT operations to achieve SLA targets and end user satisfaction goals for end user support. This role will manage various teams in the support of day-to-day operations, workload demands and escalations for US&C Helpdesks, US&C Workstation support, IT provisioning, local support, EUC IT procurement and any other US &C Operations issue.

The IT Operations Manager will also work as a support liaison between operations teams and TechOps Tier3 escalation team, and business process areas, as well as monitor, support, and implement process improvements.

Duties also include strong relevant IT knowledge and experiences to assist setting strategy for EUC responsibility and providing leadership, oversight, mentoring, and supervision for their team. Technical hands-on EUC support experience is required to triage issues, lead technical analysts and to assist in developing operation improvement goals. Oversee and assign work in keep-it-running, keep-it-current, and project activities. May involve project management, when requires. May also work closely with Purchasing to negotiate and acquire vendor services and products and manage vendors performing services, when requires.

Work closely with other IT functions, and the business units, to communicate and coordinate resources for multi-discipline work.
As a supervisor, perform all typical work such as hiring, supervising, work allocation, timecard review and approvals, career, and skills development for Kodak employees and contractors.

ESSENTIAL FUNCTIONS/KEY RESPONSIBILITIES

* Strong relevant IT knowledge and experiences, strategy and oversight of business operations, process or technology work
* Employee supervision
* Working with other IT functions and business units
* Working with Purchasing and vendor oversight

SKILLS/KNOWLEDGE
* Computer science or Information Science or IT 4-year degree or equivalent
* Strong relevant IT knowledge and experiences from a technical standpoint, IT supervision, project management and leadership required.
* Technical hands-on EUC support experience is required.
* IT Technology, applications and business process experience.

* Written and spoken communications and similar business soft skills