Technical Support Engineer

Hexagon's Manufacturing Intelligence division is seeking a Technical Support Engineer for our Novi, MI office. This is a Hybrid position.

At Hexagon, we strive to help industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Our strength comes from our global footprint and enormous portfolio of advanced industrial sensors, measurement technologies, factory automation, simulation, and analytics tools.

Why Join Us?

Be part of a global leader in industrial intelligence.
Collaborate with a forward-thinking team dedicated to innovation and excellence in customer service.
Learn from a long-tenured team with deep product and customer experience.

The Technical Support Engineer will provide advanced technical support to users of Hexagon's Romax software product line. This role serves a critical function by ensuring customer satisfaction through timely and expert support, as well as contributing to pre-sales and professional services activities. The ideal candidate brings both strong mechanical engineering knowledge and excellent communication skills to support customers across a range of applications, including electro-mechanical drivetrain simulation, gearbox analysis, and EV systems.

* Provide 1st-line technical support to end users for all Romax products, from basic inquiries to complex application issues.

* Deliver product training and live demonstrations for both pre-sales and post-sales customers.

* Support and contribute to customer-funded professional services projects involving Romax software.

* Create technical knowledge content including how-to articles, presentations, and videos.

* Engage with the Romax user community and support forums to share expertise and grow adoption.

* Collaborate with internal sales, services, and R&D teams to share user feedback and improve product offerings.

* Ensure KPIs for responsiveness and quality in customer support are consistently met or exceeded.

* Bachelor's or Master's degree in Mechanical Engineering or related discipline.

* 2-3 years of industry experience in a relevant field such as powertrain, drivetrain, or transmission system design, testing, or manufacturing.

* Strong communication and interpersonal skills with an ability to simplify complex technical concepts.

* High level of self-organization, time management, and ability to meet deadlines.

* Ability to work collaboratively in a team environment.

* Must be eligible to work in the U.S. and able to travel domestically and internationally up to 10% of the time.

Preferred:

* Experience using Romax or Adams simulation software.

* Familiarity with Finite Element Analysis tools such as MSC Nastran or ANSYS.

* Understanding of mechanical transmission components such as bearings, gears, and shafts.

* Proficiency with CAD systems (CATIA, Creo, SolidWorks).

* Experience using MATLAB and/or Python.

Core Skills

* Customer Technical Support

* Mechanical Engineering

* Romax/Adams Simulation Software

* Communication and Presentation

* FEA Tools (e.g., MSC Nastran, ANSYS)

* CAD Tools (CATIA, Creo, SolidWorks)

* Project Management

* Drivetrain and Transmission Analysis

* Training Delivery

* Matlab/Python Programming

Work Environment:

This role is primarily office-based with flexibility for remote work. Travel may occasionally be required to customer sites or for team collaboration.

Frequent use of computers and standard office equipment.
May occasionally lift and/or move up to 10 pounds.
Frequent communication with team members, clients, and partners.
The office environment is clean, orderly, properly lit, and ventilated.
Occasional visits to test or factory environments may occur.
Domestic and international travel up to 10%.

What We Offer

* Competitive salary with opportunities for performance-based bonuses.
* Work for a global leader in digital reality solutions empowering industries like manufacturing, construction, and energy.
* Comprehensive healthcare benefits (medical, dental, vision), including Health Savings Accounts (HSA) with employer contributions.
* Paid time off (PTO), including holidays and parental leave.
* 401(k) with generous employer match and tuition reimbursement.
* Additional perks such as commuter benefits, legal assistance, and identity protection plans.
* Access to advanced training and development with 15% of revenue invested in R&D.

#LI-SS1 #Hybrid