Team Leader - Optician - Full time - Troy

GENERAL SUMMARY:

Responsible for ensuring the design, measuring, fitting and adapting lenses and frames for patients are according to written optical prescription or specification. Acts as a resource to other Opticians.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

* Responsible for preparing and adjusting the monthly staff schedule for Opticians.

* Writes and maintains a duty log for the team. Reviews errors and develops process improvements.

* In consultation with Manager or General Manager, coaches and mentors staff, ensuring all team members adhere to processes and policies.

* Sets goals for team members. Encourages team members to meet goals and maintain a superior customer service outcome.

* Meets on a regular basis with other Team Leaders to ensure beneficial communication with other departments. Works closely with Managers in all aspects of the department.

* Monitors frames and sales floor presentation and ensures a guest-ready sales floor. Oversees sales promotions and contests.

* Design, measure, fit and adapt lenses and frames for patients according to written optical prescription or specification.

* Assist patient with selecting frames.

* Measure patient for size of eyeglasses and coordinate frames with facial and eye measurements and optical prescription.

* Adhere to the EARN process (engage, ask, recommend, nourish) selling technique.

* Prepare work orders for optical laboratory.

* Adjust frame and lens position to fit patient. May shape or reshape frames.