Team Leader - Optical Dispenser - Full time - Troy

GENERAL SUMMARY

Interprets written eyeglass prescriptions, works with patients in all aspects of eyeglass care and use, and ensures proper fit. Prepares and maintains schedule for Optical Dispensers at a specific location and organizes and conducts training of new employees.

PRINCIPAL DUTIES AND RESPONSIBILITIES

* Prepares and maintains monthly rotating schedule for all Optical Dispensers.

* Responsible for all training modules for new hires. Acts as a resource person to all Optical Dispensers. Efficiently organizes and prioritizes daily activities.

* Designs, measures, fits and adapts lenses and frames for patient according to written optical prescription or specification. Interprets doctor's prescription and suggest products and enhancements to address specific prescription requirements.

* Assists patient with selecting frames.

* Answers and addresses customer concerns and questions.

* Measures customer for size of eyeglasses and coordinates frames with facial and eye measurements and optical prescription.

* Prepares work orders for optical laboratory.

* Communicates with outside vendors and labs regarding eyeglass orders.

* Inspects and adjusts all eyewear and eyewear material.

* Effectively maintains multiple phone lines while demonstrating proper telephone etiquette.

* Demonstrates and understands frames and lens materials as well as enhancements while assisting patients in selecting frames and lenses best suited for lifestyle and prescription.

* Is proficient in understanding all types of lenses, functionality of all lenses; the use of lensometer (manual and automatic).

* Use HFO's E.A.R.N. process (engage, ask, recommend, nourish) to ask questions and make appropriate recommendations based on customer needs.

* Proficient in understanding of lens manufacturer and emblems, understanding of base curve, and interpreting prism.

* Proficient in understanding and interpreting electronic medical records.