Senior Director Ambulatory and Clinic Operations

Monument Health
flexible benefit account, paid time off
United States, South Dakota, Rapid City
677 Cathedral Drive (Show on map)
May 28, 2025
Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career"icon on your homepage. Primary Work Location Monument Health Rapid City Clinic, Flormann Street Department MHMC-RC Flormann St. Clinic Management Scheduled Weekly Hours 40 Job Summary Lead with purpose, drive operational excellence and shape the future within this multispecialty outpatient clinic. The Senior Director of Ambulatory and Clinic Operations applies broad business and management expertise to drive financial and operational performance within and across functions or disciplines. As Senior Director, you will ensure that action plans are set in place to reach goals the organization should successfully attain for its strategy to succeed. You will also deploy the resources and develop the goals to ensure employees understand the intent of the Strategic Plan/Operational Plan. Additionally, as Senior Director you will pursue higher levels of organizational and human performance to include quality, productivity, and time performance concerns. This role is crucial to foster a culture of positivity within physicians and caregivers, while striving for an excellent patient experience. Monument Health Flormann Clinic is located in an outdoor paradise surrounded by mountains, lakes and national forests. Access to outdoor activities such as hiking, kayaking, skiing, snowboarding, mountain biking, boating, water skiing, fishing and so much more makes this area an ideal place to live and work! Rapid City, South Dakota has a small-town atmosphere with access to amenities such as a regional airport and a variety of shopping and dining choices year around! Livability lists Rapid City in its Top 100 Best Places to Live! Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include: Supportive work culture Medical, Vision and Dental Coverage Retirement Plans, Health Savings Account, and Flexible Spending Account Instant pay is available for qualifying positions Paid Time Off Accrual Bank Opportunities for growth and advancement Tuition assistance/reimbursement Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends) Flexible scheduling Job Description* Essential Functions: Understands system and business practice concepts and work approaches used to systematically pursue ever-higher levels of performance. Understands or demonstrates understanding of strategic planning, research, and development and analysis processes that do not normally imply formal sequences of steps. Further understands or demonstrates understanding that high-performance work approaches are necessary to align the organization's efforts, as evidenced by improved customer relations' focus, quality initiatives, financial performance, and operational performance. Demonstrates a clear understanding of core business structures, systems, practices, trends, and technologies within our current industry and of those in which we choose to compete in the future. Ensures new ideas are adopted and implemented to continually support the Healthcare mission while successfully accomplishing those goals the organization must attain for its strategy to succeed. Ensures employees share knowledge, understand decisions and the reasons why decisions are made and implemented. Creates an environment in which people feel valued, respected, and energized to explore new methods of doing business, generating revenue, and taking calculated risks. Develops employees based on linkage to business requirements and ensures employees are competent to manage change. Actively works to reduce operating expenses by improving processes, products, services, customer service, and reduction in cycle time. Creates business plans that collaboratively seek and obtain input from multiple sources to accurately reflect issues that must be measured and weighed in the decision process. Develops cross-functional business solutions to meet the needs of customers (physicians, patients, employees, and other departments). Ensures employees understand customer-focused performance relative to measures and indicators of customers' perceptions, reactions, and behaviors; and creates measures and indicators of product and service characteristics that are important to customers (physicians, employees, department, and other organizations). All other duties as assigned Additional Requirements Required: Education - Bachelor's degree in business administration, health care administration or other related field Work Experience - 3+ years Healthcare Experience; 3+ years Management Experience Preferred: Master's Business Administration or Master's Health Administration Job Category Senior Leadership Job Family Leadership Shift Employee Type Regular 10 Monument Health Rapid City Hospital, Inc. Make a difference. Every day. MonumentHealthis an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.