Field Service Technician

Molding Solutions is seeking a dynamic, progressive and high-performing Field Service Technician. The right candidate will provide guidance, coordination and support to ensure our customers' success. Develop and implement service strategy to achieve company goals and drive customer satisfaction. If you are a high energy, results-oriented individual who thrives in a diverse, fast-paced environment, please submit your resume for further consideration.

Core Responsibilities:

• Travel to customer sites, both domestic and international.
• Establish and develop a strong working relationship with the customer.
• Provide technical support and training at customer site during startup of new hot runner systems.
• Perform rework, modifications, repairs, and installations of molds and hot runner systems at customer sites.
• Preparation and coordination of service calls to include gathering technical data and selecting necessary spare parts, subassemblies, and tools.
• Test and evaluate new and modified molds, providing quality and performance improvement recommendations.
• Provide follow-up of customer visit through service reports and direct communication with Project Manager.
• Assemble, service, troubleshoot and repair hot runner systems and molds.
• Comply with all safety procedures and policies established.

Qualifications:

• 3+ years' experience servicing plastic injection systems and molds.
• Ability to identify potential safety hazards.
• Proficient in blueprint reading.
• Possess strong basic math skills.
• Ability to communicate effectively, both verbally and in written format.
• Ability to travel up to 75% of the time.
• Possess a valid passport and the ability to travel overseas for training at Barnes locations or international customer visits.
• Skilled mold maker in the plastics industry a plus.

• High school diploma or equivalent.