Dealer Operations Manager (Remote)

STS Technical Services is actively seeking a Dealer Operations Manager to support the continued growth and success of the TICO Dealer Network. This remote position is ideal for a strategic and results-driven leader who understands how to scale dealer operations, drive performance, and foster long-term partnerships across a dynamic national network.

As the Dealer Operations Manager, you'll collaborate closely with TICO's Regional Managers, Aftermarket teams, and Dealer Council to build programs, standards, and processes that elevate the dealer experience and ensure consistent delivery for TICO customers nationwide.

• Plan, oversee, and evaluate all TICO dealer operations nationwide
  
• Monitor dealer performance to ensure compliance with company standards
  
• Develop and manage dealer training programs to maintain high-quality service
  
• Oversee dealer contracts, renewals, onboarding, and annual business planning
  
• Lead quarterly performance reviews and administer dealer scorecards
  
• Track and assess dealer financials, including cash flow and profitability
  
• Analyze sales and market trends to identify dealer growth opportunities
  
• Partner with internal sales, service, and aftermarket teams to align goals
  
• Drive improvements in parts and service performance across the network
  
• Manage communication between manufacturer and dealer partners
  
• Ensure long-term viability and network expansion through strategic insight
  

• Proven experience as a Sales Manager, Dealer Network Manager, or Key Account Manager
  
• Background in heavy equipment or industrial machinery sales strongly preferred
  
• Bachelor's degree in Business, Sales, Marketing, or a related field
  
• 5+ years of experience in heavy equipment sales and fleet support; EV experience a plus
  
• Technical aptitude with the ability to learn, represent, and recommend emerging technologies
  
• Strong analytical skills with a data-driven mindset
  
• Strategic thinker who thrives in fast-paced environments and meets performance targets
  
• Excellent communicator with a collaborative, customer-focused approach
  

• Position Type: Full-time
  
• Work Setup: Remote with occasional travel
  
• Work Environment: Primarily office-based with occasional warehouse visits (PPE required in production areas)
  
• Physical Requirements: Regularly required to talk, hear, stand, walk, and use hands/arms
  

At STS Technical Services, we partner with leading OEMs and manufacturers like TICO to support critical operational roles across North America. You'll be part of a forward-thinking, people-first company that empowers professionals to make a real impact. Along with competitive pay, you'll have access to a full benefits package including:

• Health, dental, vision, disability, and life insurance
  
• 401(k) retirement plan
  
• Paid vacation and holidays
  
• Career growth opportunities across the STS network
  

STS Technical Services is a Top 100 Staffing Firm that partners with some of the largest names in aviation, manufacturing, defense, and more. We take pride in putting people to work and helping companies grow. Our team is passionate, driven, and dedicated to matching great talent with great opportunities.

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