New

Assistant Manager - Access (UPG)

The Rector & Visitors of the University of Virginia
United States, Virginia, Charlottesville
1215 Lee Street (Show on map)
May 21, 2025
The Assistant Manager - Access: primarily manages the scheduling function of the team by implementing standards systems and processes to improve the patient and referring physician access and clinician satisfaction with scheduling activities across the Health System. The Assistant Manager ensures the scheduling team and unit meet or exceed performance standards focused on patient and referring physician access correct provider and capture of pre-appointment medical records referrals patient demographic insurance and other relevant financial information. Oversee the performance of the scheduling team and departments/service location scheduling and be accountable to meet or exceed the performance standards. Collaborate to develop an appointment tracking mechanism and workflow to follow critical tasks in sequential order such as appointments referrals records insurance referral and pre-authorizations. Assist in hiring, onboarding & training access team members as needed. Coordinate and share feedback with the Access and Epic teams (Cadence in particular). Provide input to the design and implementation of the Access operating model and scheduling process designs in general and for the respective team. Support the Epic design and build teams to coordinate process redesign and implementation. Coordinate with Clinic Managers and related providers within the team to gain a full understanding of clinical operations within each clinic and/or operational area in order to fully meet patient clinic and Access needs. Oversee the performance of scheduling for the team and hold the team accountable for the design implementation and management of Access standards. Assist in the removal of barriers for the team to help achieve milestones. Implement work products in the team developed by Access design and implementation teams. As necessary build consensus amongst team members and various clinical and operational leaders (Local TRIAD leadership teams, CPG Sr Leadership and PEC) to gain buy-in on critical decisions. In consultation with Revenue Cycle leadership develop accountability standards for work queue management collaborate on establishment of new or modified processes affecting revenue and respond to metrics provided by Access by identifying issues applying resolutions and monitoring performance standards in a timely manner. Travel as needed to all CPG locations and UVA Medical Center to attend meetings, trainings and other business needs. Liaison in access operations for CPG and UVA Health to include coordination of training as needed. Attends and represents CPG in Health System Access meetings. Serve as one point of contact for communication and accountability for the design, implementation, and sustainability of UVA Health System Access initiatives. Coordinate with Clinic Managers, Access Leaders, and Providers across the CPG network to gain an understanding of clinical operations within each clinic in order to fully meet business needs. Subject Matter Expert for Template workbooks, Quality reporting and maintaining awareness and distribution of Access SOP updates. In addition to the above job responsibilities, other duties may be assigned. MINIMUM REQUIREMENTS Education: Bachelors Degree preferred. Experience: 3 years of medical background in outpatient/ambulatory setting. Licensure: None required. PHYSICAL DEMANDS This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.