Strategy & Operations Manager - Self-Service Cloud

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale - unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data - securing and protecting private information more effectively - Elastic's complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

To support our growth and enable us to scale efficiently, we are seeking an outstandingStrategy & Operations Manager to help drive sales and product strategy, planning, reporting, and analysis efforts in our Self-Service Cloud business! The Strategy & Operations Manager will be responsible for the analytical aspects of key business decisions, including target setting, business reporting, go-to-market strategies, prioritization, process improvement, metrics and dashboards.

As a Strategy & Operations Manager, you will work cross-functionally to drive efficiency and performance improvement across multiple operational, product adoption, and financial metrics globally. You will generate reports and analysis, providing insights that support decision-making and help define, land, and complete key strategic priorities for our month-to-month cloud customers. You will support running the business cadence, helping navigate the complexities of systems and tools, as well as collaborating with cross-functional teams to solve problems, design, manage, and optimally deliver projects against operational standards.

In this role, you will help scale and streamline the operations of our Customer Engineers by providing the incentives, systems and business insights the organization needs to optimize performance, effectiveness and productivity. You will be a proactive driver of change, always looking for opportunities to improve the performance of the Self Service business.

Responsibilities will include detailed analyses on consumption trends, product adoption, customer journeys, growth forecasting, and target design. The Strategy & Operations Manager enjoys analyzing data, loves redefining the inefficient, and is not afraid to "roll up their sleeves". Reporting to the Senior Manager, Customer Engineering & Support Strategy & Operations, this person will be results-oriented, flexible, and eager to acquire new skills and knowledge.

• Partner closely with product engineering and marketing to develop actionable, measurable projects and programs that accelerate consumption growth, customer retention, and improve productivity.
• Design incentive structures and targets supporting our Self-Service Cloud business, including for Cloud Monthly Customer Engineers and Sales.
• Perform data analysis and modeling to identify trends and efficiency opportunities.
• Build, maintain, and improve systems, tools and dashboards to support the needs of the team and key partners.
• Engage in ad-hoc analyses to understand business performance/user engagement metrics, Key Performance Indicators and provide concise summaries and recommendations to management on topics from go-to-market strategies, product journey improvements, resource allocation and more.
• Identify levers for driving balanced product adoption and revenue growth.
• Focus on continuous improvement of processes, policy and tools to drive productivity and remove friction.

• BS/BA or equivalent experience required
• 7+ years work experience in Sales or Field Operations, Strategy, FP&A, Management Consulting, or similar field in SaaS organizations with strong exposure to go-to-market and product strategy.
• Proven ability to structure complex problems, develop solutions, and craft recommendations and results into easily digestible messages, communications, and executive presentations.
• Excellent communication and engagement skills.
• Highly collaborative style and the ability to adjust on the fly to new demands with a sense of urgency.
• Ability to thrive in a fast paced start-up environment.
• Experience with the Salesforce.com platform
• Power user proficiency with the MS Office suite (especially MS Excel and MS Powerpoint).
• SQL experience
• Experience with Elasticsearch or Kibana a bonus

Compensation for this role is in the form of base salary.This role does not have a variable compensation component.

The typical starting salary range for new hires in this role is listed below.In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting.We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program.Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

The typical starting salary range for this role is:

$89,100-$140,900 USD

The typical starting salary range for this role in the select locations listed above is:

$106,800-$168,900 USD

As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co.We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster;Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

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