Forms Requirements Analyst

ARES is seeking a Forms Requirements Analyst to provide comprehensive Forms Modernization project support for the Forms Services area of the Information, Data and Analytics (IDAS) Service Line in support of the NASA Enterprise Multimedia and Integrated Technical Services (eMITS) contract. eMITS is the Agency's enterprise-level contract creating and delivering multimedia and technical communications through the use of the internet, digital platforms, and IT management for NASA's Office of the Chief Information Officer (OCIO) and Office of Communications (OCOMM). From photographing rocket launches and recoveries, to producing engaging videos, to information technology management, to using social media to share NASA's message, eMITS integrates services for NASA IT and provides NASA's communication to the outside world. Come join us in support of NASA's mission to inspire the world through information and discovery.

Job Description / Functional Responsibilities

• This is a temporary position spanning 1.5 years in support of IDAS Forms Services. The candidate will be responsible for building and maintaining strong relationships with Agency customers as they are guided through the process of migrating approximately 4,200 forms to a modern platform such as Amazon Web Services (AWS), Google Forms, Microsoft Dataverse, Microsoft Forms, Power Apps, Power Automate, ServiceNow, and SharePoint.
• Specific responsibilities will include extensive customer engagement to understand the use case of each form, leading requirements gathering sessions, and providing consultations to help customers select a suitable replacement based on a strong understanding of their business needs.
• The candidate must have a thorough understanding of the capabilities and limitations of the modern platforms to provide customers with a gap analysis against their existing form, and they must provide solutions for resolving any technical limitations that have been identified.
• Additional responsibilities will include comprehensive project documentation including the development and maintenance of a communications plan, artifacts to provide project leadership and customers with status updates and reports, documentation of workflows and data dependencies, development of user guides and training materials for custom form development efforts, gathering and incorporating customer feedback throughout the migration process, providing training and guidance to new customers on their new platform, and resolving all platform adoption issues.
• Remote, hybrid, and onsite positions the employee bears travel costs to nearest NASA Center for badging and issue of NASA IT equipment

Minimum Experience/Competencies/Skills:

• Extensive experience leading requirements gathering sessions to intuitively adapt the conversation as needed to effectively extract business needs.
• Extensive experience interfacing with customers in high level organizations.
• Excellent interpersonal skills with the ability to effectively deliver on customer objectives independently and as part of a team with minimal direction.
• Detail-oriented and critical thinker with the ability to prioritize and manage customer expectations across multiple competing tasks with aggressive due dates.
• Working knowledge of the forms capabilities associated with the following platforms: Amazon Web Services (AWS), Google Forms, Microsoft Dataverse, Microsoft Forms, Power Apps, Power Automate, ServiceNow, and SharePoint.
• Proficient in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams, OneNote, One Drive), SharePoint, and Box.

Preferred Qualifications:

• Familiarity with agile project management methodologies and ITIL 4 (Information Technology Infrastructure Library) practices.

Education:

• Bachelor's degree required; 10 years of relevant experience

ARES Benefits:

ARES offers a competitive compensation and benefit package. Full time employees may participate in:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• HSA/FSA Accounts
• Life & Disability Insurance
• Critical Illness & Accident Insurance
• ESOP
• 401(k) Plan
• Paid Time Off & Holidays

ARES is an equal opportunity employer and complies with E-Verify. We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. ARES shall abide by the requirements of 41 CFR 601.4(a), 60-300.5(a) and 60-741.5(a).