New

Student Account Specialist

University of Georgia

retirement plan

United States, Georgia, Athens

May 12, 2025

Posting Details

Posting Number	S13580P
Working Title	Student Account Specialist
Department	FD-Student Account Services
About the University of Georgia	Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine.
About the College/Unit/Department	Student Account Services is within the Bursar and Treasury Services division.
College/Unit/Department website	bursar.uga.edu
Posting Type	Internal (PEP)
Retirement Plan	TRS
Employment Type	Employee
Benefits Eligibility	Benefits Eligible
Full/Part time	Full Time
Work Schedule
Additional Schedule Information	Monday thru Friday 8-5
Advertised Salary	Commensurate with Experience
Posting Date	05/12/2025
Open until filled	No
Closing Date	05/16/2025
Proposed Starting Date	06/02/2025
Special Instructions to Applicants	Please note, you must be a current employee of The University of Georgia to be eligible for this position
Location of Vacancy	Athens Area
EEO Policy Statement	The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu).
USG Core Values Statement	The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title	Accounting Paraprofessional/Professional
FLSA	Non-Exempt
FTE	1
Minimum Qualifications	Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications	Previous Banner experience Previous PeopleSoft experience Previous student receivable experience
Position Summary	This is the fourth in a series of four Student Account Specialist positions. This highly specialized position coordinates and performs a variety of aspects in the financial cycle as well as oversees front-line customer service. The Student Account Specialist at the University of Georgia plays a crucial role in supporting the University's mission. Reporting to the Student Account Services Assistant Manager, the Student Account Specialist is responsible for reviewing student accounts and ensuring compliance with Federal, State, University System of Georgia and university policies. This position requires a detail-oriented individual with excellent communication and problem-solving skills. This position may lead or supervise a small staff of customer service professionals and may be responsible for training.
Knowledge, Skills, Abilities and/or Competencies	Considerable knowledge of accounting principles and procedures Knowledge of federal, state and Board of Regents policies Demonstrated knowledge of spreadsheet software and ERP systems Ability to communicate effectively Supervisory and organizational skills Extensive customer service experience
Physical Demands	N/A
Is driving a responsibility of this position?	No
Is this a Position of Trust?	Yes
Does this position have operation, access, or control of financial resources?	Yes
Does this position require a P-Card?	No
Is having a P-Card an essential function of this position?	No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?	No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)	Yes
Credit and P-Card policy	Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy	Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Supervise customer service professionals, including but not limited to:

Train customer service staff ensuring a high level of professionalism and accuracy in all interactions.
Monitor staff performance and provide coaching and development as needed.
Coordinate the daily workflow and scheduling of customer service staff to maintain efficient coverage of front desk, phone, and email communications.
Approve leave requests.
Regularly huddle with team to provide updates on changes to policies, procedures, and regulations.
Resolve complex or escalated student account issues with diplomacy and accuracy.
Ensure compliance with FERPA and other applicable regulations in all student communications.

Percentage of time

Duties/Responsibilities

Student Account Support, including but not limited to:

Validate tuition rates on the tuition calculator and student accounts to ensure rates reflect USG approved rates.
Respond to customer inquiries through the Team Dynamix ticketing system.
Answer phone calls and assist customers in understanding their accounts.
Focus on providing excellent customer service.
Perform outreach via phone or email for customers with past due balances.
Support New Student Orientation as a presenter or virtual Q&A.

Percentage of time

Duties/Responsibilities	Special Projects, including but not limited to: Assist Student Account Services Management with other tasks as assigned. Suggest and assist with business process improvements.
Percentage of time	10

Duties/Responsibilities	Collaboration, including but not limited to: Collaborate with Student Account Services team members to align front-line processes with departmental deadlines and goals. Collaborate with cross-functional offices such as Financial Aid, Registrar, Grad School, etc. to support students.
Percentage of time	15