Principal Product Manager I

Company Overview

Spectrum's Product and Technology team creates, develops, and operates the nation's fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum's Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

BE PART OF THE CONNECTION
As a PRINCIPAL PRODUCT MANAGER I on the Mobile Product team, you will lead the strategy, definition, and execution of innovative solutions that enhance the customer experience, increase adoption, and support business growth.

This role will focus on identifying customer pain points and business opportunities, translating them into cross-functional product requirements, and managing the development and launch of new features or services. You will collaborate closely with stakeholders across Marketing, Operations, IT, Engineering, and Customer Care to align priorities, define roadmaps, and deliver impactful results.

The ideal candidate will bring a strong background in product development, a deep understanding of mobile technologies (including eSIM and activation flows), and a proven ability to influence in a matrixed organization.

WHAT OUR PRODUCT MANAGERS ENJOY MOST

• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Understand digital best practices in accessibility, usability, requirement writing, agile development, software product management, web analytics and product lifecycle management.
• Bring expert knowledge of industry best practices in product development and translates appropriate steps for unique organization and market position.
• Diagnose highly complex issues and evaluates, recommends, and executes the best resolution.
• Influence Charter's product set and advocates for excellence in all areas.
• Evaluate proposed features and enhancements from the perspective of the digital user experience and makes decisions in the best interest of the consumer.
• Manage details of the development and communication of product strategies dependent on new services/features to drive financial results.
• Partner with key stakeholders in product, marketing and customer operations to implement strategy.
• Provide a data-centric perspective, using data as the driver and influencer of priority and measurements of success.
• Define product goals and builds the experiments to rapidly evaluate their success.

WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications

• Experience: Product development/management - 6+
• Education: Bachelor's Degree or relevant experience
• Skills:
  
  • Demonstrated in-depth foundation in Word, Excel, PowerPoint
  • Demonstrated in-depth knowledge of digital SDLC tools such as JIRA
  • Effective business sense and sense of urgency to achieve business results
• Abilities:
  
  • Ability to read, write, speak and understand English
  • Ability to adapt to a new environment and make an impact quickly
  • Ability to manage and foster change
  • Ability to influence large, cross-functional teams in order to achieve business goals and results
  • Ability to listen to multiple points of view and synthesize against goals for recommendations
  • Ability to plan, prioritize and organize effectively and independently
  • Ability to drive multiple projects and tasks
  • Ability to make decisions and solve problems while working under pressure
  • Ability to show judgment and initiative and to accomplish job duties
  • Ability to strategize solutions based on data analysis
• Travel Ability: Travel as required
• Schedule:
  
  • Full time
  • Office environment

Preferred Qualifications

• Master's degree
• Telecom experience

SPECTRUM CONNECTS YOU TO MORE

• Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
• Total Rewards: See all the ways we invest in you-at work and in life

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