Credit & Collections Specialist - Concord, NC
 S&D Coffee | |
 United States, North Carolina, Concord | |
 Dec 29, 2025 | |
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We are currently seeking a Credit and Collections Specialist to join our Finance team. This position will report directly to the Credit Manager. The primary responsibilities for this position include the following:
Job Duties: * Manage accounts receivable for our broadline distributor customers including collection of past due invoices and deduction management. * Interact with customers through direct collection call contact and emails for resolution of past due A/R. * Resolve invoicing issues that arise for various reasons including EDI or flat file failures, invoices rejected or missing from third party billing portal. * Work with Sales and Sales Management on collection and deduction issues. * Work closely with AR specialists to provide support for proper application of payments. * Resolve disputed balances or other issues that prevent timely payment, to include account reconciliation. * Respond to customer inquiries regarding past due accounts, research and provide account information, as necessary. * Identify trends, perform root cause analysis, and implement process improvements to eliminate ongoing customer and internal issues that interfere with prompt payment. * Review orders on credit hold and release orders within the parameters of the Credit Policies and Procedures. * Work closely with the Credit Manager as needed with daily tasks and responsibilities. * Perform other duties as assigned. | |