Summary
- The Operations Support Team Specialist-Home Office is responsible for staffing utilization, support, and coordination of the Operations Support Team.
- This position serves as a subject matter expert and may provide training and support for operational processes for clinical and non-clinical roles.
- This role will support both newly acquired agencies (integration support) and existing agencies across the company.
Responsibilities
- Works with the operations support team and leaders to ensure compliance with legal, regulatory, and operational standards with assigned projects.
- Manages schedule for operations support staff for assignments for integrations as well as support assignments for existing agencies.
- Manages scheduling for home office departments for training with new acquisitions and serves as a resource to home office departments with training for new and/or existing staff.
- Maintains up-to-date knowledge of policy changes, process changes, home office department updates, regulatory updates, and other general company information.
- Work as operational change agent using key change management tools including effective communication techniques, feedback from agency staff, and direction from organizational leadership to support change.
- Work as operational improvement expert using knowledge of LHC standard operating procedures, metrics, reporting and other key performance indicators to identify root causes, work to begin improvement, consult with and/or advise team to improve compliance and efficiency.
- Works as a new agency integration specialist - specifically helps to onboards new agencies and operationally supports them in performing to LHC's best practice operational standards and expectations.
- Responsible for supporting organizational software testing, training and operational implementation including teaching electronic medical record functionality when needed.
Education and Experience
- Education & Experience At least 3-years healthcare experience, or 3 year experience in an office administration role or a bachelor' s degree required.
Company Overview LHC Group is committed to a culture of diversity, equity and inclusion and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any legally other protected characteristic.
At LHC Group we are proud to offer benefits that support your physical and emotional wellbeing. Review LHC Group's comprehensive benefits and perks: https://bit.ly/LHCGBenefits
LHC Group Inc Home Office a part of LHC Group family of providers - the preferred post-acute care partner for hospitals, physicians, and families nationwide. We deliver high-quality, cost-effective care that supports our patients when and where they need it. From our home health, hospice, and community-based services to inpatient care at our clinics and hospitals, our mission is to reach more patients and families with effective and efficient healthcare. More hospitals, physicians, and families choose LHC Group because we are united by a single shared purpose:
It's all about helping people.
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LHC Group
May 01, 2025