North Loop Facilities Support Coordinator

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

Metro Transit, a division of the Metropolitan Council, is one of the country's largest transit systems, employs more than 3,000 people, and prior to COVID-19, provided more than 80 million rides a year through an integrated network of buses, light rail, and commuter train, as well as resources for those who carpool, vanpool, walk, or bike in the Twin Cities.

How your work would contribute to our organization and the Twin Cities region:

The North Loop Facilities Support Coordinator within Metro Transit's Engineering and Facilities (E&F) department is responsible for serving as the first point of contact for campus communications and the coordination of facilities support services. The Support Coordinator acts as a liaison for various departments throughout the North Loop campus as well as outside parties using campus facilities. The Support Coordinator monitors the North Loop parking system and enforces applicable policies and procedures as needed.

This position is open to both internal and external applicants, however, internal ATU candidates will receive priority. The selection process for internal candidates will follow ATU's seniority guidelines.

Salary range: External hires start at a pay rate of $24.58 hourly ($51,126.40 annually). Internal hires will follow ATU wage guidelines.

This posting will be used to establish a 6-month eligible list for current and future hires.

1. Oversee and administer North Loop Campus parking lots procedures:

• Continually monitor several cameras in North Loop Campus parking lots for staff
• Monitor FTH and MPPD Office Facilities/Towers, visitor and ADA parking lot, and new North Loop garage lot for proper facility use, and procedure compliance
• Enforce Parking Policy, including notifying parking violators and contacting towing contractors to remove vehicles
• Maintain employee databases and system uploads for employee badge access for priority use of North Loop parking lots
• Respond to inquiries regarding parking lot equipment failures and problems with employee badge access to staff parking lots
• Coordinate with Building Maintenance Supervisor and Asset Protection staff with details to make necessary parking lot equipment repairs and employee badge accessibility
• Review North Loop Parking policies and procedures manual and makes change suggestions to Supervisor

• Maintain meeting reservations and communicates room set up request information for conference rooms that are available to the community
• Monitor information boards for the North Loop Campus
• Provide support for after-hours conference events as needed, ensuring smooth operations and addressing attendee needs
• Prepare and communicate North Loop campus facilities room set up for monthly chamber meetings for Met Council and outside groups

• Coordinate Emergency Evacuation process in connection with the Safety Department
• Make emergency public address announcements in response to fire, severe weather, computer network difficulties, etc
• Ensure all updated materials are properly posted and distributed with the direction of the Safety Dept

• Represent the E&F Director's Office in serving as the initial E&F point of contact for North Loop campus facilities including communications center and support services coordination
• Perform campus liaison assistance between E&F, other Departments, and outside parties to ensure timely facilities communications and efficient campus operations
• Perform back-up administrative support to the E&F Director and other management staff as needed
• Prepare documents, correspondence, and routine statistical reports using tables, graphs, and charts from more than one software package
• Assist walk-in data requestors complete a data request online

• May require travel around the North Loop campus
• May require lifting 20 lbs. or less
• Work in close proximity to mailroom equipment, such as copiers, printers, scanners, and postage machines

High school diploma/GED or equivalent AND three (3) or more years of related clerical/administrative support experience in similar office environment

What additional skills and experience would be helpful in this job (desired qualifications):

• Detail-oriented, ability to multi-task, and excellent organizational skills
• Experience explaining services, problem-solving, and taking/answering customer feedback via in-person, phone, or email
• Administrative support experience working for a governmental agency
• Experience being the first point of contact for a wide variety of customers or a large workforce within a large office facility
• Experience answering a main telephone line using a computerized telephone system
• Intermediate experience with Microsoft Word, Excel, PowerPoint, Outlook, and Teams applications
• Experience working with Metro Transit's services, structure, policies, and procedures
• Experience working with a diverse workforce and customer base

• Knowledge of Metro Transit programs and services to provide accurate information
• Knowledge of Microsoft Office e.g. Word, Excel, PowerPoint, Access Outlook applications and access databases; navigate multiple windows and programs
• Knowledge of computerized telephone system (Mitel IP Console Telephone System)
• Ability to work independently, make decisions, multi-task, prioritize, and problem solve
• Ability to demonstrate critical thinking and advanced problem-resolution skills
• Ability to maintain close attention to detail and achieve a high level of accuracy
• Ability to communicate and work well with others across department lines and at all levels
• Ability to work with confidential and secure information
• Ability to handle multiple priorities and engage and participate in multiple projects simultaneously
• Ability to promote an equitable, positive, and respectful work environment that values diversity among all employees

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• We encourage our employees to develop their skills through on-site training and tuition reimbursement.
• We provide a competitive salary, excellent benefits, and a good work/life balance.

Union/Grade: Amalgamated Transit Union (ATU) Wage Class 35
FLSA Status: Non- Exempt
Safety Sensitive: No

What steps the recruitment process involves:

1. We review your minimum qualifications.
2. We conduct a work record evaluation (for ATU employees only).
3. We rate your education and experience.
4. We conduct a structured panel interview.
5. We may conduct a selection interview.