Customer Experience Product Manager

World leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3,6 million customers and patients. Oxygen, nitrogen and hydrogen have been at the core of the company's activities since its creation in 1902. Air Liquide's ambition is to be the leader in its industry, delivering long-term performance and acting responsibly.

Candidates must have valid employment authorization in the U.S. and must not require visa sponsorship now or in the future. This position is not open for non-immigrant visa sponsorship.

The Customer Experience Products Manager is accountable for executing the strategy and roadmap of the Customer Experience Domain, ensuring alignment with the global product strategy defined with the Customer and Employee Experience Domain Director and with Group IT stakeholders. He/She collaborates closely with local and regional teams to guarantee effective deployment, adoption, and support of IT products and services within the Domain.

Primary Duties and Responsibilities

Support the Customer & Employee Experience Domain Director in the following activities:

Customer Experience Domain roadmap

• Convert Customer Experience Domain Strategy into clear goals & priorities and execute related product roadmap activities

• Support PMs when identifying strategic needs in their scope, and oversee prioritization of initiatives across product teams, allocating resources & funding across teams

• Coordinate the Customer Experience Domain teams work, animate PM/PO community, securing engagement & collaboration

• Collect & consolidate relevant KPIs/insights to report on value delivered at the Domain level

Driving roll-out and change management activities for global products of their Domain scope

• Monitor adoption and success realization, qualify/quantify value delivered at the Domain level

• Ensure overall work of products team is achieved in time and within budget

• Promote adoption of IT solutions by driving awareness, training and stakeholder buy-in within the Domain

• Ensure consistency and coordination between products team of the scope, foster best practices and synergies

• Bachelor's degree in Engineering, Computer Science, Project Management, MIS, Business, or a related discipline

• 5+ years experience in two of the three areas: Business/Operations, IT, or Project Management.

• Expertise in the Domain scope, with a deep understanding of challenges in the Domain for their geographical scope

• Knowledge in CRM eCommerce, and sales related business processes is a must.

• Strong strategic planning capabilities

• Strong experience in project management

• Experience in people management

• Stakeholder engagement & communication / animation skills

• Familiarity with agile principles & associated ways of working

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.