IT Support Engineer

Position Summary

The Technical Support Specialist is primary IT support for the Florence and Jersey City locations. Role will support all technical IT related aspects of the locations, participate in companywide IT initiatives and work IT vendors. It is a hands-on role that involves actively engaging with tasks, working directly with end users, and solving practical challenges.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Driving Company Performance

• Provides end-user support for software, hardware, and various applications.
• Setup and deploy new workstations and laptops needed.
• Diagnoses and resolves end-user network printer problems, application, PC hardware problems, e-mail, internet, VPN, and local-area network access issues.
• Coordinates timely repair of computer, server, or network equipment. This includes working with various vendors.
• Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
• Helps install local area networking cabling systems and equipment such as network interface cards, switches and firewalls.
• Assist IT Operations as needed. This may include defining and documenting processes and procedures.

Qualifications

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions:

This position operates primarily within a controlled office environment. The noise level in the work environment is low to moderate. Employees may experience swings in work-related demands of this position.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel, and talk and hear. The employee frequently is required to stand, sit, and reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, crouch, or bend. The employee must frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The position often requires sitting for long periods of time in front of a computer.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

Employee Signature: I have reviewed and understand the contents of this job description.

EEO Statement: The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.