Director, Pharmacy Operations & PBM Management

GEHA (Government Employees Health Association, Inc., pronounced G.E.H.A.) is a nonprofit member association that provides medical and dental benefits to more than two million federal employees and retirees, military retirees and their families. We celebrate diversity and are committed to creating an inclusive environment for all employees.

GEHA has one mission: To empower federal workers to be healthy and well.

Offering one of the largest medical and dental benefit provider networks available to federal employees in the United States, GEHA empowers health and wellness by meeting its members where they are, when they need care. We serve our members with products they value and a personalized customer experience, sustained by a nimble and efficient organization.

Pharmacy Strategy & Operations Oversight

• Set strategic direction for program development, achieving appropriate outcomes and business performance measures related to access, affordability, quality, and experience, including business performance, clinical pharmacy operations, PBM and vendor oversight, utilization management, and formulary.
• Ensure operational excellence of the pharmacy benefit program at G.E.H.A.
• Partner with internal stakeholders regarding clinical programming, product development, benefit design, and vendor negotiations.
• Manage department staff (clinical and non-clinical) performance, development, and succession planning. Foster departmental development and ensure high performance to support the organization's mission and strategic goals.
• Lead cross-functional initiatives with internal and external partners to improve pharmacy program efficiency and innovation.

PBM Contract Oversight & Performance Management

• Day to day management of the commercial PBM and Medicare Part D / EGWP administrator relationships for the FEHB and PSHB lines of business.
• Analyze and track PBM performance against key performance indicators, ensuring alignment with corporate goals.
• Oversee changes in pharmacy benefits implemented by the PBM, ensuring compliance and strategic alignment.

Regulatory Compliance & Accreditation

• The role ensures compliance with all relevant contracts, accreditation criteria, and federal regulations, including those from OPM for Federal Employee Health Benefits (FEHB) and Postal Services Health Benefits (PSHB) along with those for CMS for Medicare Part D / Employer Group Waiver Plan (EGWP) through our administrator.
• Monitor and interpret the CMS and OPM landscape, implement OPM Carrier Letters, develop policies and procedures to maintain compliance, and partner with the GEHA Compliance teams to provide documentation and notification of compliance initiatives.

Financial & Clinical Program Leadership

• Lead the development and execution of financial strategies for drug pricing, discounts, rebates, and reimbursement to optimize plan cost savings.
• Oversee department budgetary aspects of the pharmacy department, ensuring fiscal accountability and cost-effectiveness.
• Collaborate with teams across the clinical division to implement clinical programs that enhance quality, patient safety, and medication adherence.

Requirements

• Licensed pharmacist (PharmD) required.
• 10+ years of experience in managed care pharmacy, pharmacy benefit management, or the PBM industry.
• 5-7+ years of experience managing PBM relationships and contracts.
• 5+ years in leadership roles with a focus on operational and strategic oversight.
• Expertise in formulary management, utilization management, and regulatory compliance in both commercial and government programs.

Preferred Qualifications

• An advanced degree (e.g., Master's in Healthcare Administration or Business Administration) is preferred.
• Knowledge of FEHB federal benefits and Medicare Part D / EGWP regulations.
• Strong problem-solving and decision-making skills.
• Proficiency in data analysis, financial modeling, and performance metrics.
• Ability to manage multiple initiatives and meet deadlines in a demanding environment.
• Excellent verbal, written, and collaboration skills.
• Experience with accreditation standards and regulatory compliance frameworks.
• Demonstrated ability to lead cross-functional teams and drive organizational change.

Work-at-home requirements

• Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office.
• A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required.
• Latency (ping) response time lower than 80 ms
• Hotspots, satellite and wireless internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

How we value you

• Competitive pay/salary ranges
• Incentive plan
• Health/Vision/Dental benefits effective day one
• 401(k) retirement plan: company match - dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution
• Robust employee well-being program
• Paid Time Off
• Personal Community Enrichment Time
• Company-provided Basic Life and AD&D
• Company-provided Short-Term & Long-Term Disability
• Tuition Assistance Program

Please note that the salary information is a general guideline only. GEHA considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

GEHA is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. GEHA will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant. We are committed to creating an inclusive environment for all employees. Our diversity drives innovation deepens connections and strengthens our organization.

GEHA is headquartered in Lee's Summit, Missouri, in the Kansas City area. We recognize the importance of balance and flexibility and offer hybrid and work-from-home options for many of our roles.