IT Operations Manager

Telhio Credit Union

life insurance, paid holidays, 401(k)

United States, Ohio, Columbus

Jul 21, 2025

Position:
IT Operations Manager

Location:	330 Rush Alley
	suite 500
	Columbus, OH

Job Id:
844

# of Openings:
1

Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. Telhio's mission is to be a trusted financial partner, committed to serving our community with integrity, care and commitment. Every interaction with our members is guided by these core values. We foster a culture of accountability, respect, and inclusivity-embracing diverse perspectives and actions to strengthen our organization, Board of Directors, staff, and membership.

In this role, you will ensure our technology is consistently reliable and always ready to drive daily business success. You will monitor IT systems for any issues, troubleshoot problems as needed, and proactively resolve failures. Additionally, you will create and manage KPI dashboards, review infrastructure logs, and oversee the installation and deployment of technology at new retail branches.

What you will own and deliver:

Team Coordination including managing IT Operations, Data and Networking.
Establish IT Operations KPIs, and benchmarks for executive reporting.
Ensure the smooth delivery of IT services by monitoring system performance.
Through the direction of Info Sec, work to identify and eliminate security vulnerabilities, that increase data security.
Project Manage the IT portfolio of projects across the enterprise.
Conduct regular system audits and software performance reviews.
Design, develop, and implement IT policies and procedures.
Engage with vendors, outsource partners, and contractors to secure necessary products or services.
Assist in the Planning and management of the IT budget, ensuring cost-effective IT operations..
Stay current with emerging technological trends relevant for IT Operations and develop recommendations to improve IT operation and infrastructure.
Develop and train staff in new technologies and troubleshooting procedures.
Assist with escalated IT issues or complex technical challenges.
Other duties as assigned.

What you will need:

A Bachelor's degree in Information Technology, Computer Science, or Computer Engineering is required.
5+ years experience as an IT Operations Manager or similar role is required.
5+ years experience automating IT capabilities.
10+ years' experience in the IT field is required.
Strong knowledge of IT systems, infrastructure, and industry best practices.
Excellent leadership and team management and team building skills.
Ability to manage multiple projects and prioritize tasks effectively.
Strong problem-solving skills and a solution-oriented mindset.
Excellent communication and interpersonal skills.
ITIL 4 certified - Required.
One of Data Center Operations Specialist (DCOS), or Data Center Operations Manager (DCOM) Certifications.

What You Bring:

We are seeking an IT Operations Manager who embodies the principles of servant leadership. As a servant leader, you will prioritize the growth and well-being of your team, fostering a collaborative environment that drives results, continuous improvement and innovation

What you will earn:

Competitive pay
Benefits: several medical plan options, dental, free vision, free life insurance and free disability insurance
Additional financial incentive programs for employees enrolled in our insurance
6% matching and immediately vested 401(k) plan
Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance
Opportunity for personal career growth and continued education
Volunteer opportunities impacting the local community

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds.

This is a Non-Collective Bargaining Unit

Telhio is an Equal Opportunity Employer

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