IT Operations Manager

About the American College of Surgeons

The American College of Surgeons (ACS) is a professional and educational organization of surgeons that was founded in 1913 to raise the standards of surgical practice and improve the quality of care for surgical patients. The College is dedicated to the ethical and competent practice of surgery. Its achievements have significantly influenced the course of scientific surgery in America and have established it as an important advocate for all surgical patients. The College has more than 90,000 members and is the largest organization of surgeons in the world. For more information, visit www.facs.org.

Summary:

This exempt position will report to the Chief Information Officer in the Division of Information Technology. It is based in our Chicago office and is a hybrid role: 3 days per week in the office/2 days per week remote.

The anticipated salary range for this position is $101,200 - $115,000 (commensurate with related experience).

Responsibilities:

• Budget and financial oversight: manage and track IT department budgets, ensuring accurate forecasting, reconciliation, and alignment with organizational goals. Partner with finance and leadership to monitor spending and identify cost-saving opportunities.

• Contract and vendor management: administer IT contracts, including renewals, compliance tracking, documentation, and lifecycle oversight. Serve as the primary point of contact for IT vendors, managing relationships, evaluating performance, and supporting onboarding/offboarding. Collaborate with legal and procurement teams to negotiate terms and ensure favorable outcomes.

• Operational management and support: coordinate day-to-day IT operations tasks, ensuring that core processes are executed consistently and efficiently. Provide cross-functional support across IT, finance, procurement, and project teams as needed.

• Process improvement and governance: identify opportunities to improve workflows, documentation, and reporting mechanisms. Develop and maintain standardized procedures and playbooks for recurring operations activities. Support internal audits, compliance efforts, and risk mitigation initiatives within the IT function.
  
  

Required Education and/or Experience:

• Bachelor's degree or higher from an accredited college or university is preferred but not required.
  
  
• At least 3+ years of experience in IT operations, vendor/contract management, or a related business operations role.
  
  
• Demonstrated ability to manage IT budgets, contracts, and vendor relationships.
  
  
• Strong understanding of value-added resale and service level agreements (SLAs).
  
  
• Strong analytical, organizational, and communication skills.
  
  
• Proficiency with productivity tools such as Microsoft Excel, Teams, and enterprise systems.
  
  

Preferred Experience:

• Experience working in a healthcare or non-profit environment.
  
  
• Familiarity with IT procurement platforms and contract lifecycle management tools.
  
  
• Understanding of ITIL, COBIT, or similar operational governance frameworks.
  
  

Comprehensive Benefits:
We're committed to attracting and retaining top talent via valuable benefits!

• Vacation, personal, and sick hours including 13 paid holidays per year
• Tuition Reimbursement
• Medical-comprehensive coverage through BlueCross BlueShield
• Dental, Vision, and Prescription drug program
• 403(b) Matching Program
• Pension Plan
• Flexible Spending Medical/Dependent Care
• Employee Assistance Program
• Short Term/Long Term Disability
• Life Insurance
• Domestic Partner Coverage

The American College of Surgeons is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to recruitment@facs.org or call (312) 202-5000 and let us know the nature of your request and your contact information.