Program Manager - Hybrid, Minnetonka, MN

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together

This individual will work with a broad set of internal and external stakeholders to help establish strategic programs and experience delivery initiatives focused on building member confidence and satisfaction. Key initiatives support critical moments within the renewal and annual enrollment period. This leader will be part of a multidisciplinary team that is responsible for shaping and improving the end-to-end member experience. "Member first" thinking will be a key driver to success in this role.

Primary Responsibilities:

• Partner and engage leaders to drive and implement member retention initiatives that intersect across business functions such as marketing, CX, operations, digital and product
• Do right by the member by understanding and prioritizing their needs and wants; leverage member insights to identify and support recommendations
• Promote a 'digital first' philosophy and approach when designing or solutioning, yet ensure all member preferences are kept in mind
• Build trusting, collaborative relationships across all delivery and external partners
• Partner with leadership to define the renewal plan, and drive desired engagement in alignment with applicable business goals
• Provide leadership and guidance over initiative goals, processes and progress to ensure programs and strategies are implemented and maintained effectively; this role is responsible for guiding large, cross functional teams
• Develop program documentation including, but not limited to: program briefs, timelines, test plans, budgets (if applicable) and all facets of documentation related to program execution
• Work with data and analytics partners to track performance metrics; develop and maintain regular reporting on strategy, program progress and tactic effectiveness
• Partner with legal, regulatory and compliance partners to secure required approvals for initiatives as applicable
• Support and/or maintain member journey maps and workflows

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of relevant program management experience in member/customer experience, marketing, operations, or product development
• Experience supporting highly matrixed, cross-functional teams through the discovery, strategy, design and implementation of new processes to deliver results
• Experience in developing and managing program/project plans, roadmaps, and related budgets
• Proven ability to connect member insight and needs to business priorities; formulate solutions and articulate requirements critical to solving complex problems
• Proven history of quickly gaining credibility, partnering with business leaders and exhibiting executive presence
• Proven excellent verbal and written communication and presentation skills with the ability to form productive relationships with teammates and stakeholders to implement and influence change
• Proven ability to multi-task and lead more than one strategic initiative at a time
• Ability to work hybrid, onsite at the Minnetonka, MN location up to 3 times a week

The salary range for this role is $89,800 to $176,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.