Case Manager

Case Manager - Customer Support

Join our world-class JD Power-certified Customer Support team as a Case Manager and become a driving force in delivering exceptional service. In this role, you'll process sales and service requests, handle escalations, and collaborate with teams to provide seamless support. Your dedication to championing customer needs will make a meaningful impact while empowering our sales force to focus on their goals.

Key Responsibilities:

• Manage sales and service requests across phone and email channels, including order booking, shipping, and approvals.
• Address complex issues, customer escalations, and conduct thorough follow-ups.
• Resolve customer inquiries through situational research and forward-thinking solutions.
• Collaborate with Relationship Managers on large deals using the White Glove Program.
• Partner with cross-functional teams to address account issues and improve the customer experience.

Qualifications:

• Associate's degree with 2+ years of experience in customer service or call center roles, Bachelor's degree, or 4+ years of experience in customer support.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in ERP systems (SAP is a bonus) and the ability to learn new tools.
• A customer-focused attitude with strong multitasking abilities.
• Willingness to travel up to 5% annually.

Why You'll Love This Role: Become part of a supportive, innovative team where your skills drive customer satisfaction and contribute to business success. Apply now to champion the customer experience and shape the future of service excellence!

Who we are:

KARL STORZ is an independent, family-owned company headquartered in Germany's renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and operating room integration to benefit patients and healthcare providers alike.

With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create-it's about the lives we change, together.