SEH-SCHEDULING SPECIALIST

General Purpose of Job:

Process, coordinate, and schedule patient referrals and follow up appointments. Provide support and perform a variety of secretarial/administrative tasks for the department. Responsible for creating an experienced based service by greeting every patient using AIDET while performing check in/check out duties. Responsible for accurately gathering pertinent patient information and patient preferences during the scheduling and registration process.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Process and schedule patient appointments including oncology and non-oncology infusions, injections, and provider appointments.
• Displays a high level of organization and is capable of effective and efficient multi-tasking.
• Greets and checks in patients; provides information and assistance as needed in person and by phone; refers individuals to appropriate personnel.
• Obtains patient's demographics, medical, and insurance information and records information; obtains insurance authorization, co-pays, co-insurance, deductibles, out of pocket expenses, and number of allowed visits. Collects all necessary information needed for proper billing.
• Assist patients and participants with completion of required paperwork; ensures accuracy and completeness of paperwork and enters information into computer system.
• Contacts insurance companies regarding extensions and continuations of clinical services.
• Working knowledge of diagnosis codes and treatment codes in order to obtain proper authorizations.
• Types letters, correspondence, forms, reports and other documents. Compiles and maintains department statistics; generates related reports. Performs other clerical related tasks i.e. copying and filing.
• Establishes and maintains departmental records and files.
• Attends staff meetings and in-services as assigned.
• Answer all incoming, outgoing, and inter-hospital phone calls using AIDET. Relays information to proper team member, takes messages, answers all patient and team member inquiries. Documents appropriately in EPIC.
• Handles confidential information on a daily basis and maintains HIPPA compliance.
• Order office supplies for department.